No emails? Couldn't care less!

Since the 1st I've had email issues. I had a 10GB mailbox that I was paying for. I got fibre so the 10GB mailbox was slated to be deactivated on the 1st, but the email addresses weren't released and credentials did not work, so the person that assisted me initially reactivated the deleted mailbox (and said I have to pay for it another month). Now it's deactivated again and I can't access my emails. I need to get this sorted once and for all.

The emails were on the 10GB mailbox while I did not have fibre since the mailboxes are in use over a decade. Now I have fibre and cancelled the 10GB as there's no need to pay for it. Apparently after 3 days of holding in queues for hours on end I'm told to contact the sales department on Monday and they may be able to help.

All I want is for my mailbox to work. Not sit without it for days with nobody helping me.

The free mailbox is active, but my alias addresses are "assigned to the premium mailbox and email addresses that are assigned there cannot be released". They were quick to move the addresses from the free to paid when I had to cancel the fibre, but now that I'm back they are flipping me the finger.