No email support/Unanswered customer care line

I don't even know where to begin...so I had a missed debit order because my salary was deposited a little later tysn usual on the last day of the month.Tried calling Mweb on numerous contact numbers but was informed that their hours are from 8am to 5 pm Monday to Friday. I did an eft payment on my banking portal but because I noticed that my mweb statement said Nedbank and the mweb on the banking portal picks up as Standard Bank I wanted to verify that the amount was paid into the correct account, I wanted to email mweb to check that they had in fact received my payment but found that thru do not actually have any email address for customers and that all queries must go through the mweb app (which is very limited in its responses).Tried sending my proof of payment there but it would not accept the file. Eventually found 3 email addresses on the internet however all 3 emails came back as returned stating that the email addresses did not exist.Tried calling numerous times today , logged a query on the app this morning all to no avail.The first time I called was around 8:45 am to which an automated voice rep**** that they are " unable to take my call due to unforseen circumstances . (despite the same voice telling me all weekend when I tried calling in that their hours are from 8AM to 5PM. The Other 2 times that I called I just got the automated voice again verifying me then telling me that they will take my call when they can, no customer number given, no estimated wait time given, just INDEFINITE holding on the line.So what gives Mweb???Are your staff being held hostage there that they are unable to take any calls from your customers???Or is the excuse that you are understaffed and possibly need to hire more agents to take customers calls???If so, please put an ad out for the thousands of people who are sitting at home unemployed. Your service really SUCKS and I am this close to canceling and taking my business elsewhere to a provider who actively provides support and service to their paying customer.It is a zero out of 5 for your poor service, it's just unfortunate that the scoring system here does not go below 1👎👎👎👎👎