No email service

I have been with polka for many years and even when mweb took them over their service have always been great.<br> <br> Suddenly I was asked 2 days ago to reset my password, called them and they smsed me a new one., only to have the same problem again today. I was told I phoned to have it reset at 11h00 today....impossible as I was in a meeting. It cannot be reset as their service provider who smses you the new password has a delayed response....<br> <br> I pointed out I did not call....safety concern as they had my right cell number ....and politely asked what alternative there is as I cannot afford to wait to be able to access my emails, but apparently they have no plan B??????....12 hours later I still cannot access the service I am paying for....