CS
CHRIS S
1 reviews | Active since Apr 2011
05 Oct 2015, 16:41
No email receipt Call centre not answering No noti
I have an iafrica email address. I have not received any email since about 9am this morning. I have checked with others and they are having the same problem. Nobody answers when you call their contact centre. There is no explanation of their website. Total lack of customer care!
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Mweb's replyOfficial
06 Oct 2015, 12:42Hello cbsloane,
One of our upstream service providers experienced a major failure on their network just before 8:00am yesterday morning.
Unfortunately this impacted our e-mail platform and you would not have been able to send or receive mail on your MWEB mailbox for the better part of yesterday. The problem has now been rectified and all mail services are back up and running. Unfortunately, due to the duration of the outage, there is a significant backlog of mail that has to be processed and we expect that this will take a few hours to clear.
We will be meeting with our service provider during the course of today to establish what steps they have put in place to prevent a reoccurrence of this issue in the future.
Please accept our sincere apologies for the inconvenience and frustration that this has caused.
Kind regards
MWEB
One of our upstream service providers experienced a major failure on their network just before 8:00am yesterday morning.
Unfortunately this impacted our e-mail platform and you would not have been able to send or receive mail on your MWEB mailbox for the better part of yesterday. The problem has now been rectified and all mail services are back up and running. Unfortunately, due to the duration of the outage, there is a significant backlog of mail that has to be processed and we expect that this will take a few hours to clear.
We will be meeting with our service provider during the course of today to establish what steps they have put in place to prevent a reoccurrence of this issue in the future.
Please accept our sincere apologies for the inconvenience and frustration that this has caused.
Kind regards
MWEB
Mweb's reply06 Oct 2015, 12:42
Official
Hello cbsloane,
One of our upstream service providers experienced a major failure on their network just before 8:00am yesterday morning.
Unfortunately this impacted our e-mail platform and you would not have been able to send or receive mail on your MWEB mailbox for the better part of yesterday. The problem has now been rectified and all mail services are back up and running. Unfortunately, due to the duration of the outage, there is a significant backlog of mail that has to be processed and we expect that this will take a few hours to clear.
We will be meeting with our service provider during the course of today to establish what steps they have put in place to prevent a reoccurrence of this issue in the future.
Please accept our sincere apologies for the inconvenience and frustration that this has caused.
Kind regards
MWEB
One of our upstream service providers experienced a major failure on their network just before 8:00am yesterday morning.
Unfortunately this impacted our e-mail platform and you would not have been able to send or receive mail on your MWEB mailbox for the better part of yesterday. The problem has now been rectified and all mail services are back up and running. Unfortunately, due to the duration of the outage, there is a significant backlog of mail that has to be processed and we expect that this will take a few hours to clear.
We will be meeting with our service provider during the course of today to establish what steps they have put in place to prevent a reoccurrence of this issue in the future.
Please accept our sincere apologies for the inconvenience and frustration that this has caused.
Kind regards
MWEB