No detailed invoicing and double charging

<p>For 5 months I have been trying to reconcile my account. I have had 4 billing ladies,sent to complaints, back to billing, and then they have closed the query without answering my problems or proving proof.</p> <p>Here is my lasr e-mail to them:-</p> <p> </p> <p>Hello Shakerah and Sharon,</p> <p> </p> <p>Further to my previous e-mail, I am trying to resolve my problem with’ billing’ without involving Francois Theron , ICASA, Ombudsman, Media, Facebook, etc. but you don’t seem concerned with your involvement or the possible consequencies.</p> <p> </p> <p>Phone calls to MWeb were on 23/12/2016, 16/2/2017, 3/3, 6/3, 8/3. N B. NOTHING IN JANUARY.</p> <p> </p> <p>Vodacom advised loadings on:-</p> <p>17/11 11.15 2gig</p> <p>29/11 12.36 2gig</p> <p>17/12 19.02 2gig</p> <p>16/02 11.33 2gig</p> <p>27/03 11.57 1gig</p> <p>22/04 16.18 Advised that only 249mb left, but had 1.95 on 1st April and have only used 1.51. Where has the remainder vanished.</p> <p> </p> <p>Statement date Invoice date Invoice number</p> <p> 20/12 1/12/2016 I 528793 R139</p> <p> “ 10/12/2016 IAB ********** 1 R139+R69</p> <p> “ 14/12/2016 I 525715 R139 TOTAL R436</p> <p> 18/01/2017 I 539826 R139 NO record as above.</p> <p> 10/02/2017 IAB ********** 9 R69 </p> <p>Does the 2gig included in the IAB ********** 1 not have an ‘I’ number, and is it duplicated as phantom I 539826?</p> <p>Note out of sequence of ‘I’ numbers for 1st & 14th Dec.!!</p> <p>My conclusion is that the charge for DEC. included with Dec. contract has been duplicated on 18/01. Unless you can provide proof I request a refund for this.</p> <p>I am even prepared to forget this error, if it is, but will send all correspondence to Francois as starters if not corrected, one way or the other. MWeb have not answered this query and could easily double charge me as they are being evasive. Surely customers, by law, should be able to understand their billing and not get charged R22.80 to find out.</p> <p> </p> <p>The excessive usage on 26/11/2016 & 17/12/2017 stated recently in an e-mail, to my mind is not possible. Vodacom have made no effort to validate these although they used to have the details. Hence If not provided this time, I will take the matter further. 1500 megs in 2.5 hours and 1000 megs ,both on Saturday afternoons, 26/10/2016 & 10/12/2016. Vodacom have provided nothing and thus could make up any charge</p> <p> </p> <p>I am now going all out to get a proper settlement, and if heads roll, so be itl </p> <p> </p> <p>Maybe I’ll stop going on line and save myself a fortune in time as this cannot continue.</p> <p>All correspondence available to substantiate my points.</p> <p> </p> <p>Very irate,</p> <p>Brian Folley </p> <p> </p> <p>Anyone else having the same problems? </p>