No Delivery

Its a full two months and weeks, we have reported a faulty modem that don't connect Internet, and being told they waiting for supplier buy a consultant another week when I follow up, no one can see where the request was logged I feel everybody is shifting the blame however the account is being billed without any service. I am considering moving and closing my account with MWEB and would not recommend to anyone else with the service am receiving. Can we be compensated as billing is taking place monthly for what we don't have