NO DELIVERY

I have taken out a contract via the internet, when they called me last week I asked that they do not to deliver this Monday (18 May) and Tuesday (19 May). They still came on Monday.<br> So I called in on Monday afternoon and spoke to a Karin, she said she will make sure it gets delivered today and she also said she will call me and confirm. Its 16h11 20 May 2015, and still don't have my card and ****le.<br> <br> <br> Can somebody please let me know what the hell is going on, or I will rather cancel due the service from MWEB staff.<br> <br> The above mail was send this afternoon,yes somebody did call me but to arrange for another date because someone wasn't at home. Yes she was right,but after i spoke to Karin on Monday and the lady that called me last week I told them that NO ONE will be available. Now a new date must be set. If i don't have my card and ****le by close of business tomorrow you can take that contract and put it where \well you get the idea""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;683065;359;20;2;0;1;0;0;2;15/05/25 9:31;1144;NULL;15/05/22 16:17;15/05/22 14:27;Drive thru slow and do not check order;order 713;***en Ntuli Street;***;Relating to order 713 at KFC, ***en Ntuli Street, Middelburg. Used the drive thru just now, 1st it was extremely slow and 2nd, after asking specifically for dips and paying for it, it was not in the bag after I told them to double check the order. Thirdly, tried to phone 10 times now to notify them, got one lady on the line and she put the phone down. Both telephone numbers *** and *** go over to voicemail and inboxes are too full to accept messages. Pathetic service, had a problem with the branch before where they swiped my credit card 3 times for the same transaction and had huge difficulty to my money back from them. I want my dips without the branch making a scene again!! I don't even live near this branch and must drive down there again to go fetch the dips eventually if I get hold of someone there. KFC Head Office, can you please take the matter up as I cant get through on the numbers printed on the till slips.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;830890;33;1;2;0;1;0;0;2;15/05/25 8:52;1144;5;15/05/24 15:42;15/05/24 13:48;FICA regulations;***;;***;Our FNB business account is on hold for the 5th time in 18 months due to FICA regulations. In March 2015 I had the same problem with a different FNB account which was on hold for more than 3 weeks. Up to now we have not yet experienced similar problems with other business accounts at opposition banks. Maybe it is time to move on.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;856072;757401;9;5;0;1;0;0;5;15/05/29 8:30;1144;NULL;15/05/28 15:16;15/05/28 13:26;EXCELLENT FEEDBACK AS WELL AS TELEPHONE MANNER;8,71E+12;Branwill Waterboer;***;When I app**** for medical aid at Essential Med, Branwill Waterboer was the person who assisted me. He had such a great attitude and whenever I had questions he always provided me with a straight answer. When we corresponded via email he was also very quick with feedback. <br> <br> People aren't patient anymore when it comes to these sort of things but Branwill always assisted with an excellent attitude. So keep up the GREAT WORK!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;848111;965;9;2;0;1;0;0;2;15/06/01 9:18;1144;NULL;15/05/29 15:59;15/05/29 14:14;misadvised about my motor maintenance plan;UTN 001913;andrea;***;So I take it that I must be a really dumb person because I called to cancell my policy. Remember I called to cancell but I did not cancell it as I was advised by 1 of your staff not to reason being that I am covered to unlimited mileage. Andrea looked up on the policy and said that she can see on her side that it shows unlimited and would get back to me. Now andrea does not work for innovation anymore? That's very strange and it's even more strange that u cannot find the recording of my conversation with the guy that advised me not to cancell the policy as it is unlimited mileage. The reason is that u cannot find it is simple. U don't want to take responsibility for your wrong doings and wrong advice and pay up for the damages. Y was I not given a ref no when asked for 1? That's because all calls are recorded and and u have the recording of my call where I was misadvised and it's that u probably found out after listening to the conversation that I the client is right and 1 of your staff members did misadvise me and u don't want to take responsibility for this issue. It's simple. No silly excuses.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;615068;770649;34;2;0;1;0;0;2;15/06/08 9:02;1144;NULL;15/06/04 15:22;15/06/04 13:58;Groupon. ***** of a deal;6,11E+12;No one;***;Per my last complaint here, no delivery after 2 months during which they earned interest on money paid on 1 April. <br> Communication since reporting here confined to demanding copies of my card, then canceling my order promising a refund. <br> Roaring silence. <br> Who are these people and why are they permitted to hood wink purchasers?<br> Must legal proceedings follow?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;865673;701340;40;2;0;1;0;0;2;15/06/29 9:05;1144;NULL;15/06/24 15:27;15/06/24 14:01;REFUND;;;***;My car went for repairs of hail storm damage my insurance hired a car with First car rental on the date of car collection which was the 15th of May 2015 I was told to pay a deposit of 1200 which was to be refundable, i paid the money and i had a car for 10 days, my car was not back for repairs i had to extend the contract at my cost of which it was deducted from my credit card that i put in through. i extended the car for 6 days which amounted to R 1230 inclusive of vat, i requested a printout on the day of returning the car so to know how much was deducted from credit card, invoice amounted total of R 1505.05 upon enquiry it was indicated an amount of R 205.05 for fuel as well as amount of R 70.00 for contract fee was also deducted from my credit card. i then ask that for the fact dat money for fuel was already charged from my credit card that means i will get my deposit of R1200 in full they guy by airport said yes the refund made was R719.95 on credit card i need clarity what happend to my deposit and why refund was made on credit card not on my cheque account i left detaild for refund to be made on as i paid this money in cash by the airport, this is so frastracting i must say!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;866646;28;1;2;0;1;0;0;2;15/06/29 11:01;1144;NULL;15/06/26 17:44;15/06/26 15:57;unauthorised transfer from my absa account ;mclaas30;;***;I just had the same experience where an amount of R1,682.00 was transferred out of my account with the following code: RCCS Bos J! Why and how is this still happening? i already sent an email to the actionline of absa but i want my money back. i am overseas currently and this is a huge inconvenience to me and my cashflow. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;250078;23;1;2;0;1;0;0;2;15/07/02 8:15;1144;NULL;15/07/01 15:06;15/07/01 13:11;Useless Services from Standard Bank ;7,11E+12;Card Division ;***;Good Day<br> <br> I fail to understand who amended my personal details on the system as a neighbour brought my statement which was lying on the street to me. <br> <br> I have had a PO box address for over 20 years and I use to get my statements via my PO box... <br> <br> My question is who changed this and why???<br> <br> Secondly trying to get through to card division even though I am a Titanium holder is a nightmare... takes you over 8 minutes to get through and then another 10 minutes with all the questions....<br> <br> Really this is pathetic and you may cancel my account as I Hate this type of service. <br> <br> Hopeless, useless and unprofessional should be your logo ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;868277;529;9;5;0;1;0;0;5;15/07/09 8:29;1144;NULL;15/07/01 15:13;15/07/01 13:25;HAPPY HAPPY CLIENT;8,91E+12;Michelle;***;I had a car accident on the 20th of June. The service was excellent from arranging of tow truck, ensuring I get home safely and correspondence going forward. They kept me up to date with the progress of the claim and the vehicle. My car has now gone for repairs after approval by the insurance. The repair centre has informed me today that they have started with the car repairs and will keep me up to date.. I recommend first for woman to everyone... Keep up the excellent work.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;229305;720646;14;5;0;1;0;0;5;15/07/03 9:37;1144;NULL;15/07/02 16:26;15/07/02 14:33;THE MOST AMAZING SERVICE;6,28E+18;Online;***;I purchased some items from the NEW Totalsports online store. I made the purchase +-1.5 hours ago...and after coming out of a meeting reception called me to tell me that there is a package at reception for me, i thought No Way is this my Totalsports order, and low and behold it was. This was the fastest delivery after a placing a order in my experience ever! Bear in mind i buy everything online and make daily purchases...this was beyond amazing. Big ups to Totalsports South Africa as well as The Foschini Group. I am super impressed! To top it off I have a Markhams card and using it via your website was easier and quicker than using it in store!<br> <br> Keep up the awesome work guys, I will definately be making more purchases soon...oh and your new websites are amazing too! well done the UX and UI is superb! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;837710;688279;14;5;0;1;0;0;5;15/07/08 8:15;1144;NULL;15/06/30 14:59;15/07/07 13:11;Never gave up;7,31E+12;Petrus van Zyl;***;I would like to thank Petrus van Zyl for his devote full assistance in walking the extra mile to do a full refund for me on a lounge suite I bought and had a lot of problems with. It has been a rough couple of months to get this refund in which he never gave up. Thank you very much and I would like to state that he stayed fully professional through it all and he is truly a accession for his company. Please keep up the good service and thank you once again. His store manager Mpho also assisted in this matter and also gave his very best.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;858516;357;16;2;1;1;5;3;5;15/07/10 8:19;1144;1;15/07/07 15:12;15/07/07 13:15;Previously approved cancelled contract now decline;7,30E+12;;***; There is so much hype about how good vodacom is, and admittedly some good deals on phone's and contracts, but unfortunately i have not had that great a experience with vodacom. After cancelling my initial contract due to getting the run around since end may, and receiving a phone with no sim, which the phone turned out to be faulty, eventually getting it returned, eventually getting my prepaid number which was ported in error to contract back to prepaid i decided to re-apply, now suddenly my 1 month ago approved contract is declined. And it is not even a big contract, i was approved for the R99 per month contract, and after speaking to higher level support i was even promised 2 months free due to the problems i have had with vodacom initialising and concelling the first contract. I just want to say that really this is unacceptable, and i will be porting at my earliest convenience to another service provider whether prepaid or contract, since i have had my number and been on vodacom prepaid for approximately 5 plus years, and therefore think of myself as a loyal to the brand customer. You have in all seriousness lost myself as a customer and never will i recommend the brand again.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;836861;712173;41;2;0;1;0;0;2;15/07/10 11:08;1144;NULL;15/07/09 17:51;15/07/09 16:04;more lies from zone fitness;cn396424;stephen;***;I aired a complaint on the 15 th of june regarding the gyms refusal to freeze my account and stephen promised me someone would get in touch with me but still to date no one has come back to me. Stephen has the audacity to update on hello Peter that the matter has been resolved yet its a blatant lie . Noone fron the gym contactede regards the issue and they are stillstill trying to debt my account every month. Please stephen why dont you contact me yourself because the last time I spoke to them about this issue was before I complained on this forum and I called them not the other way round;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;872993;793962;16;2;0;1;0;0;2;15/07/15 9:00;1144;NULL;15/07/14 15:45;15/07/14 13:56;Web 2050 Info3 IYP.;7,51E+12;Nadia Ungerer;***;Web 2050 Info3 IYP.<br> R348 on my Account ???<br> Please get back to me on [Email Removed]<br> <br> Call direct also not working on my Acc but paying for it since last year. Need it to work loosing business.<br> Tried phoning got cut off after speaking to 4 persons holding on for 20 min!!!!<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;873505;85;16;2;0;1;0;0;2;15/07/17 10:11;1144;NULL;15/07/15 16:56;15/07/15 15:07;FINAL DEMAND THREATS AND PHONE CALLS;7,31E+12;FINAL DEMANDS;***;I received a bill for R5000 on my data account which I am normally billed R95.00. I contacted Autopage and queried the account. I was told to just pay the account as I am liable for the ****le and if the account has been abused by persons unknown that is my responsibility and I must just pay the account.<br> <br> I then stopped the debit order off my account twice. Hoping that Autopage would call me back as I had called them on numerous occasions requesting some sort of assistance or feedback.<br> <br> I then received two phone calls advising that I have been handed over which i then advised them that i have been disputing the account. And they advised they would notify Autopage.<br> <br> Low and behold I have received a Final Notice to pay by the 17th July or else!!<br> <br> Final Notice<br> OF INTENTION TO PROCEED IN THE COURT OF CIVIL JUSTICE FOR RECOVERY OF DEBT<br> Whereas you, are truly and justly indebted to<br> for goods sold and delivered/services rendered, of which fact you have repeatedly been<br> notified.<br> <br> What a laugh! I have been repeatedly notified!! I have repeatedly notified them that I am disputing the data usage on my account - but I must just pay!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;531923;893260;16;2;0;1;0;0;2;15/07/30 10:54;1144;NULL;15/07/22 17:43;15/07/22 15:50;Sudden Rise in Billing ;7,51E+12;MTN;***;I have been with MTN for 2 and half years with my 2 gig data contract. Contract was R149.00 every month. No problems during this time . Then in May 2015 I received a message my limit will be increased to R2500.00 from R194.00. Suddenly 1 June 2015 immediately charge of R2200.00 . Tried useless 808 number but phone drops after 20min holding on . I immediately stopped using the card. July 2015 charge of over R450.00. For what. Went to Mtn store logged query . To date no one contacted me . Somehow Mtn is over charging customers as I am not the only one. Extreme bad service from this company. I will not pay this until they can prove I used this amount without my card being in any device. Will cancel this contract and move over to Vodacom as I have been with them for 20 years now and none of this ******** ever happened. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;877070;33;1;2;0;1;0;0;2;15/07/27 8:22;1144;NULL;15/07/25 14:54;15/07/25 13:18;Unauthuorised debits and charges ;8,90E+12;Lebogang;***;I've been blocking and reversing a debit order with NAEDO in its references since December 2014 every time I do so FNB keeps charging their fees. The company is registered in many names sometimes even a electronics company, this is Stratcol I have called was claimed and paid usually I block the debit through cellphone banking and pay R5 then call FNB for reversal but the was no reference so the option does not appear tried calling FNB they say they cant <br> block nor reverse my money I have to wait for it to happen again like always then its added to my monthly bank charges. No notification is sent since the amount is below R100 so I am told to keep checking my statements every month. Please help since FNB is powerless like me yet I pay them to take care of money.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;833829;357;16;2;0;1;0;0;2;15/08/06 9:09;1144;NULL;15/08/05 15:28;15/08/05 14:05;Billed wrong amount need a refund ASAP;I***- 8;Invoicing staff;***;Vodacom billed me the wrong amount on my invoice for the month of July. Vodacom debited the the amount off my account I have been dealing with customer care they did a credit note into my Vodacom account instead of refunding like I requested when I called on the 28th of July. My account number is I***-8. Reference number S3-8D13J-JN56N. I need the amount refunded to me ASAP Please. I have had too many problems with Vodacom regarding my phone that is in repairs at the moment hopefully Vodacom will be able to fix it third time around, the error on my account this past weekend it was data issues I am also struggling to get a copy of my contract emailed to me. I am really disappointed in the service that I have received from Vodacom over this few months. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;593035;33;1;2;0;1;0;0;2;15/08/07 9:08;1144;NULL;15/08/06 15:55;15/08/06 14:04;Worst service ever ;8,20E+12;Sweetface;***;FNB has officially gone from a bank i loved and even with all the s*** i had with them that was never resolved to the worse bank to deal with ever in my books. I have app**** for a cellphone contract. they delivered a sim to me and when i questioned it they told me i don't qualify for the phone the the phone is R189 the sim is R30 extra. but they deliver me a sim card which i'm most probably suppose to insert in my ass. and i have been questioning the whole day on returning their sim card and cancelling my contract with no response. really know how to trick people. Never the less i will be closing my account and FNB can beg me for payment as i don't want a sim card. On inspection of the contract i am being charged R219 for a sim with 30 minutes, 30sms, and 30mb of data like really i could have bought that cash and even more and not even felt it. <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;881712;893260;16;2;0;1;0;0;2;15/08/24 10:37;1144;NULL;15/08/06 16:53;15/08/06 15:33;MTN. I Will burn this building to the ground!;9,21E+12;Mthokozisi Mcina, Mantombi Rikhotso, Siphelele;***;My account was wrongly charged with R4800 of data charges in a single evening.<br> When calling 808 they said I used 14GB of data on my phone in a span of 4 hours (physically impossible). After logging multiple queries (5) and being told to wait for the account to close for this to be resolved. One person got back to me and send me a list of 8467 URLs that I frequented that month, without time stamps or dates allocated (12 june 2015-12 July 2015 dates given).<br> I finally went to the main office in jhb and knocked my head against a brick wall not being able to access any of the documents even though I have the account holders ID and a note saying I can work on the account. Nothing was resolved, nothing was sent to me that I asked for and nothing was even shown to me that I queried.<br> I was told no one can help me because they all went home (16:15). And worst of all is that now they're threatening to cut the phones because that amount isn't paid (paid amount due without paying<br> Queried amount) as well as me not being able to upgrade my phone for a technical error on MTN side.<br> On MTNs system this was resolved, but nothing got resolved AT ALL!<br> If you can show me<br> And I agree I'll pay all smiles;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;469572;353;5;2;0;1;0;0;2;15/08/11 13:13;1144;NULL;15/08/06 20:01;15/08/06 18:09;Explorer;5,60E+12;DSTV;***;Purchased DSTv Explorer on the 5th Aug to replace my HD Decoder Purchased at Game in Pretoria Got it home to connect. No DSTv in the box Seems like you dont get one in the box now. How good not to let you know that you need one to get it connected. Here's me sitting and waiting for another day off to go and try to purchase this. Thanks DSTv for putting that notification on the box;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;882101;807;14;2;0;1;0;0;2;15/08/08 9:18;1144;NULL;15/08/07 15:46;15/08/07 14:14;Sinotec tablet 7';8,21E+12;;***;So Game has advertised that promotion of X2 tablets 7' for R999. I phoned Cape town branch and they advised me that I can make a payment and they will order it. So I went to the store in Promanade and the sales assistance advised me that they have received an email stating that they could only take orders till 12pm. I felt that this is very unfair as I was told that I could pay for it as an order. The other thing is that the way it was advertised was not professional of GAME. They cannot decide to change things with out the consumers knowing by changing the time on when the last order can be taken because it was advertised as a ONE DAY ONLY promotion on the 07/08/2015 and to my understanding that ONE DAY is not till 12pm.<br> <br> This kind of advertising give consumers FALSE HOPE. Most of the stores will tell the customers that they are out of stock. This is just Bull ****. We has customers just wasted our time because they had to know that there would be so many customers throughout the western cape that will be interested in buying the Tablet. But now they say that they don't have stock and will not have this promotion again. THIS IS WHAT I CALL BAD SERVICE TO THE PUBLIC!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;294362;28;1;2;0;1;0;0;2;15/08/14 8:37;1144;NULL;15/08/13 15:24;15/08/13 13:33;absa legal team;8,41E+12;Reneilwe;***;Reneilwe sent me an sms that says I must call her to avoid legal actions and judgement on my name and I phoned her and she said I owe the bank. I explained to her that I have paid up the car and have a letter to show it and I got the sms again today. its annoying because I don't owe absa. any money;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;801140;357;16;2;1;1;5;3;5;15/08/14 9:15;1144;1;15/08/13 13:14;15/08/13 14:11;RUDE and Incompentent ;8,61E+12;NEO ;***;I went to Vodacom River square to get assistance to unblock my internet restrictions. Being a Altech client my number is not VSP <br> The lady assisted me Neo , had such a bad attitude that I could not talk to her she constantly interrupted me and screamed to get her colleagues attention , helping other customers , to come and explain to me what the difference between Vodacom and Altech customers are. I asked her three time to stop interrupting me and give me a chance. I already phoned Vodacom customer care and requested info on what to do and was advised to go to a store rather than to complete the form. <br> I took my id and walked out , nobody has time to waste and especially argue with *********** people;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;558016;879944;27;2;0;1;0;0;2;15/08/17 14:00;1144;NULL;15/08/16 20:43;15/08/16 18:56;Delayed flight from 16:30 to 21:35;MN464;Bookings;***;I have been in Cape Town for a professional National Congress from Thursday 13 and ending Sunday 16th. I had booked my flight accordingly and received an SMS or three today 16th August to state that the flight would be delayed. Initially it was until 20:20 and then again until 21:35. This is a 5 hour delay without explanation of apology or offer to accommodate me on another flight. This means I will get to Lanseria at midnight and then still have to drive home and get up again at 4:30am as I normally do for work. Very annoyed sitting here in airport with no offer of food or drink in compensation. All of my colleagues on the Congress, even those whose flights were leaving after mine have left. Other airlines had a few minor delays of 1 hour or 90 mins. Extremely annoyed, tired and angry customer !!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;753587;574;41;2;0;1;0;0;2;15/08/26 10:24;1144;NULL;15/08/25 17:09;15/08/25 15:20;non delivery of facilities;;GM Craighall;***;Joined Craighall to swim in the heated pool during winter due to injury, can't do anything else. Was told temp was 28-29 degrees C. Swam once and water was freezing. Complained and was told thermostat would be repaired the next week. This happened several times over June, July and August. Pool not repaired am using rivonia but its much further. Cannot go as often. Planet fitness craighall misrepresented their service, were not truthful about the repairs, and when I spoke to the GM she was totally indifferent. Staff at this facility are also very rude and unhelpful. I want my fees refunded for this extended period of non service delivery. Pool temp has been 24 degrees C all winter.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;888648;357;16;2;0;1;0;0;2;15/08/27 7:33;1144;NULL;15/08/25 14:16;15/08/26 12:29;worst service;8,91E+12;;***;I opened a contract with Vodacom at Maponya mall ,and they made my line a open line without informing me at a later stage I was suprise when R2210 was deducted from my account. when I call the call centre they told me that to change it I should pay R500. I'm really disappointed at Vodacom can't believe that u have to pay for something they did. I wouldn't advice people yo have contracts with Vodacom more expecially the branch at Maponya mall. What do the sales reps gain for making my line a open line?do they get commission? <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;139091;702561;6;2;0;1;0;0;2;15/08/31 9:17;1144;NULL;15/08/30 16:04;15/08/30 14:13;RCS Website;5,02E+15;N/A;***;Hi,<br> <br> I am trying to log a query on your website however there is no Submit functionality. <br> <br> I need assistance with a settlement letter please.<br> <br> I intend on settling my RCS Game card on Tuesday 01/09/2015.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;894066;893260;16;2;0;1;0;0;2;15/09/11 15:23;1144;NULL;15/09/09 21:58;15/09/09 20:19;Promotions, but no stock;cw71;;***;I went to upgrade my contract on the 9th of August at MTN in Malmesbury, however they did not have the phone in stock that was advertised in the promotions catalogue. It was the Sony Xperia E4. The promotion has since expired. So I decided to upgrade to the Sony Xperia e1 as now advertised. Surprise, surprise, it is also out of stock. Is this a problem in general with MTN or is just Malmesbury branch? How can MTN offer promotions without having the stock?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;896566;833070;18;2;0;1;0;0;2;15/09/17 12:15;1144;NULL;15/09/16 18:39;15/09/16 17:11;VVM Debt collectors & SABC TV Licence;***;;***;Hi, I was very surprised to receive an SMS from VVM Debt Collectors almost 10 years after I first moved from PE to Jhb. <br> <br> I sent an email to the SABC explaining my move and that I've sold all my furniture and would be renting a furnished house. I was instructed to send an affidavit to say that I've sold my TV, which I did. I took the no response as the matter settled. <br> <br> I phoned VVM and spoke to Ishmael (today at exactly 17h00), he said that the outstanding amount is R2800, but when I explained the situation he said that he can do a cancellation of my blacklisting if I pay R1200. I find this very disturbing and *****!!! <br> <br> I have been advised to sue for defamation of character if this incident causes my credit record to be harmed in any way, I will also report the matter in which the matter has been handled by VVM to the South African Law Society.<br> <br> I would like this matter to be sorted out (like it should have been done 10 years ago). <br> <br> TV Lic a/c ***<br> <br> Thank You;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;351761;796448;18;2;0;1;0;0;2;15/09/22 9:36;1144;NULL;15/09/21 16:16;15/09/21 14:32;Paid in March and still no product;VOIC12304;Angelique Beukes;***;I made payment for products my mom purchased in March 2015. Despite my follow there has still not been any progress. if I didn't purchase these products myself and receive it, I would have thought this to be a ****. Despite trying to get assistance, it seems I have reached a dead end and don't know who can assist me. Really poor service. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;257929;893260;16;2;0;1;0;0;2;15/09/24 6:46;1144;NULL;15/09/23 13:35;15/09/23 11:42;NO ACCESS TO AVAILABLE AIRTIME;5,90E+12;;***;I HAVE A TOP UP CONTRACT WITH MTN. I PURCHSED TOP UP AIRTIME AND ACCORDING TO THE ENQUIRY OPTION ON THE PHONE AS WELL AS THE INFORMATION RECIEVED OF THE MTN SHOP IN FLEURDAL BLOEMFONTEIN WHERE I HAVE MY CONTRACT, THE AIRTIME BALANCE IS R289.91 BUT WHEN I WANT TO PHONE THE VOICE SAY I DO NOT HAVE SUFFICIENT AIRTIME. I TRIED TO CONTACT THE HELPLINE BUT I WAS INFORMED BY THE VOICE THAT MY ACCESS TO THE HELPLINE WAS SUSPENDED. I AM VERY DISSIPONTED IN MTN;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;899058;694601;14;2;0;1;0;0;2;15/09/25 8:02;1144;NULL;15/09/23 14:37;15/09/23 12:58;Placed order for goods online and now out of stock;;Habeebah;***;Last week I placed 3 orders from toys r us and babies r us website. Only one of my orders was delivered as they now claim to be out of stock of the items I have ordered. In my first order they 'substituted' me with items. However, I ordered 23 items and only received 17. Some were random goods but others decent. All the communication was done by me calling them and promises to call me back were not honoured. When I spoke to a lady named Habeebah last week she confirmed some good were there that she had and now she only has 2 items for my next 2 orders which totals 34 items. So of the 57 items in total I ordered I will only be able to receive 19. This is really really unacceptable because even if they refund me I will not be able to get the value of the items back. Why must it take a whole week for Toys R Us not to tell me they do not have stock and for me to contact them and ask them about my deliveries? I buy online all the time and never once did I experience a problem like this. I want my goods to be substituted with similar products as I have paid for these items. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;900397;700685;38;2;0;1;0;0;2;15/09/29 12:16;1144;NULL;15/09/28 19:05;15/09/28 17:12;Slow Speed Every Night for 6 Months ;;;;Mweb you are the biggist ****** ever... Charging me R515 pm for 4meg line and getting horrible speeds every night. Telkom came to check my line and found NOTHING wrong yet im stuck with these trash company untill my contact is over.<br> <br> <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;902450;793962;16;2;0;1;0;0;2;15/10/05 12:14;1144;NULL;15/10/03 18:53;15/10/03 17:10;telkom costing us so much for nothing ;7,41E+12;everyone at Telkom;***;No service, where is Telkom???? It has been over 4 weeks that we have been trying relentlessly for assistance in getting our telkom line up. Because of Telkom sheer incompetence, we have been unable to make use of our wifi data resulting in paying our normal monthly uncapped data subscription, Telkom line subscription PLUS, additional costs that we now had to be at from the Mobile Network operators of R6000. This is ludicrous, when can we just have our line restored???? Telkom is costing us thousands a month and they just don't give a single damn, call Centre seriously ***********. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;6316;802228;9;2;0;1;0;0;2;15/10/07 9:42;1144;4;15/10/06 16:32;15/10/06 14:38;Quick to take premiums but CANT reply ever;KP***;Customer service;***;I emailed Kings insurance to notify them that my policy can start a month earlier. I heard nothing from them. I then e-mailed them on the same address to tell them to please cancel the policy. Ironically I got about 5 calls over the next two days. In fact on one conversation the lady promised me she would look after my policy, she sounded so incoherent on the phone that it felt like they were having a tequila party in the background. The supervisor then came onto the phone and promised me the world. He would send me his details and he is so sorry. Now they have deducted a premium but my car is not covered until it has been assessed by 24fix. Try get hold of them to book an assessment it is easier finding a needle in a haystack. I email the same email address and guess what NO RESPONSE?? My car is not covered but I can't get hold of Kings to sort this out. Now watch I am cancelling again for a second time in a month wonder how quick before the five phone calls come through. Kings your adverts look cheap but at least they more reliable than your promises!! Shame on you!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;903878;804699;16;5;0;1;0;0;5;15/10/09 8:15;1144;NULL;15/10/05 14:47;15/10/07 13:11;Courteous;7,01E+12;SIVESH PILLAY;***8;He was very friendly, courteous and explained the delay from Telkom. He also explained some things which were not clear to me. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;904785;893260;16;2;0;1;0;0;2;15/10/13 7:56;1144;NULL;15/10/07 0:00;15/10/09 12:52;Mtn failure to activate agreed upon sevice;A***;Mtn Swellendam: Jessica;***;On 28 sep 2015, I agreed to upgrade my expired Mtn contract, povided they will activate data share for me and my family to share, if they cannot I will cancel the contract, up until 07 Oct 2015 they had dismally failed to do that. I retuned to the shop to cancel the contract as agreed, was told I must pay a cancellation fee. I find this outrageous, a they have failed to supply what I requested, many telephone calls and an email later still no satisfaction.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;584065;720647;14;2;0;1;0;0;2;15/10/16 9:35;1144;NULL;15/10/15 15:57;15/10/15 14:31;Inferior all stars;***4;;***;Nowadays a good quality pair of All stars is very hard to find, its either they fade,finish quickly or lose their shape. I mean All stars are great shoes you have to make sure what you are buying is good quality with counterfeits every corner you can never be too careful or at least that's what i thought when I went to Sport scene . I started noticing dirt on my socks every time i wore my all stars I couldn't decipher what was the problem therefore I assumed that its just little dirt inside it will wear off. until I noticed that they were actually open underneath, I tried returning them for repairs I was told to come back another day or fix them myself. I was very disappointed because you could see that, there is no way i could finished one shoe and the other one be in perfect condition.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;435289;357;16;2;0;1;0;0;2;15/10/20 7:29;1144;NULL;15/10/19 14:04;15/10/19 12:25;Poor service;***;Pumeza;***;On friday 16 October 2015, i looked at my account which showed my amount owing was about R3000. I was very surprised that that the amount was mostly from data. Considering i bought data 5 gig data on the app i was very surprised. It was never activated as per usual.<br> <br> I decided to buy data so that my charges would not increase further, The app did not work, giving an error of something about a master account holder. I then purchased data from the internet site. it also never activated as per usual.<br> <br> I phoned vodacom in the morning of the 19 October, as per usual their systems were down. I phoned again in the afternoon and i spoke to someone named Pumeza who told me my data will be free. I didnt not believe her and asked to speak to a manager. after waiting 10 mins on the line she answered again saying her manager Marlon will contact me. When i asked Pumeza for her surname the phone went dead (not sure if this was intentional).<br> <br> I am now waiting for Marlon to call me back but i am not holding my breath.<br> <br> Last month the vodacom smart phoned app added 40 gigs of data onto my profile and this month i cant add any data. The call center phone options is one of the worst i have come acros;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;890416;766401;9;5;0;1;0;0;5;15/10/28 7:49;1144;NULL;15/10/27 14:32;15/10/27 12:45;Excellent Service;7,11E+12;;***;My partner were involve in an accedent on his way to work about 4 weeks ago. We immediately made contact with our broker Neil Rossouw and he arranged a tow. The very same afternoon he came to our house to fetch all the documents and to see if my partner is fine. Unfortunately two front airbags of the vehicle deployed and so the vehicle was a write off. Less than 14 days later our claim was paid out and we received our new vehicle. Thank you to Renasa and to Neil Rossouw that made this unfortunate incident much more bearable and for all the assistance.<br> Johan;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;125875;797717;19;2;0;1;0;0;2;15/10/29 10:17;1144;5;15/10/28 16:48;15/10/28 15:13;Sellmore Homes act *********ly;7,40E+12;Stephan Strydom, Koos Olivier, Carol Olivier;***;I would like to warn everyone against these ************ and ********* characters. They will easily take your deposit and accept a offer to purchase on insolvent estate properties. I made the mistake of responding to an adverti*****t. I paid a deposit and signed a offer to purchase on a property that Sellmore homes never had the right to market. I have letters from the Master of the court, proving they never had the right to market the property. I have a letter from the Law firm that was tasked by the court to handle the insolvency, proving everything. These people will say anything and deny everything.<br> The irony is that they are getting away with it because it will just cost me too much time and money to pursue the matter in court, and they know it. It took me a long time to get my deposit back. The property was sold on auction by the actual people responsible. I had to fight to prevent them for *****ing a R 2000 admin fee and they stole the interest on my Deposit after keeping it for 3 months. They wasted so much of my time!! I missed out on other opportunities because they had my money. Stay away from these people.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;285667;694601;14;2;0;1;0;0;2;15/11/02 14:25;1144;5;15/10/30 21:07;15/10/30 19:21;Would not sell product via shelf price;;Charles;***;I was browsing for a hotwheels product and selected a product we liked. A hotwheels ramp product. The shelf price was R649. We went to pay and it scanned as R949. We had every right to pay R646. The product had no pricing on and we had gone by the shelf price. Charles from the Canal Walk branch refused to sell us the product. He was polite but he was wrong. Standing around so much people trying to argue our case we just left out of frustration at Charles.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;810815;694601;14;2;0;1;0;0;2;15/11/03 9:31;1144;4;15/11/02 16:25;15/11/02 14:27;Madela Rep Passing the Buck;;Madela Rep;;Two months ago I purchased a Madela Electric breast pump from Reggies Cape Gate. Immediately the next day I returned it to one of the stores as my wife struggled to get milk from it as a result of poor suction or lack of suction power. We were advised that someone from Madela will contact us. We waited a couple of days almost a week for a call back. I eventually had to call the store again to query this. I was advised to wait on the Madela rep to visit the store and test the item. Couple of weeks later the rep tested the item and said they found no fault we perhaps bought the wrong pump. We were then advised to wait for a call from head office with regards to the pump. My wife exclusively bottle fed our son as he never latched due to being hospitalized for the first 2 months of his life. As a result of this run around and lack of service my wife had to purchase a manual breast pump whilst waiting for a response. My wife's milk supply eventually dried up and we now have to feed our 3 month old formula. Currently we are still waiting for someone from Madela Head Office to make contact with us a couple of months later. Sad and not on, but this is the truth.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;205218;893260;16;2;0;1;0;0;2;15/11/06 8:44;1144;NULL;15/11/05 15:37;15/11/05 13:40;******* content services charge;***;Billing;***;Good Day<br> <br> For the past 2 months I noticed content services. I would never and have never subscribe to such services. I checked *141*5# and no content services showed. When I caled 808 they said it is Airg. I called AirG and they said I subscribed which I did not. I never received any sms to confirm charges to my account. AirG refuses to refund. This is an ******* debit which MTN did to my invoice and paid over to these *********. How do I get a refund. How many other thousands of subscribers are being ****** from like this?<br> AirG also refuses to provide the proof of how I subscribed to this service, they just say I subscribed on 26 August 6AM PST. Please assist in getting this ****** money back;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;916192;893260;16;2;0;1;0;0;2;15/11/12 8:37;1144;NULL;15/11/09 15:16;15/11/09 13:33;Overcharged in November Account;a***;Mpho and Vinita;***;Last 6 month average payment is R550.00. November bill was R1319.92. Logged a query with Mpho on 2/11/2015 - reference numner REQ*** - 4 day turn around time for resolution. No call or confirmation of query logged. Contacted the call center to query today and spoke to Vinita who confirmed that billing was correct and could not provide an explanation - was to refer me to Nicole - held on for over 10 minutes and the call was cut off.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;550032;1076;14;2;0;1;0;0;2;15/11/10 8:41;1144;NULL;15/11/09 15:26;15/11/09 13:37;no notification of no stock item and bad attitude;8,41E+12;;***;I ordered a baby duvet set and towels based on a buy one get one free ad! Both items showed availability.<br> A week later I received one set of towels - no free towels, and no baby duvet set. I called in to inform them instead I got a call centre consultant who was more interested in having a attitude than actually helping me!!! I still haven't heard about my towels which was supposed to be dispatch in 48 hours its been a week now. Instead they call me to ask if I want to buy and to hear when I'm paying the account when I haven't even received a proper order. I'm ****ed off and they don't seem to care but they want to phone for sales and payment 20 times a day! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;727775;704391;9;5;0;1;0;0;5;15/11/12 9:41;1144;1;15/11/11 16:33;15/11/11 14:37;Excellent Customer Service;8,60E+12;Henry Shongwe;***;I am very happy with Henry's service , he handled my quiry in a proffesional manner , I was leaving miway but he managed to retain me , I feel valued at Miway .;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;917750;820117;6;2;0;1;0;0;2;15/11/23 8:36;1144;NULL;15/11/12 15:17;15/11/12 13:32;i want my money;9,01E+12;Margaret Dube and Heidi Bekker;***;i was under debt review with Adcap and i cancelled with the company Margaret dube ( relationship manager ) advised me that i was going to be refunded with Legal fees on the 22nd of October, on the 11th of November she emails me advising that i will not be receiving my refund as adcap has already paid the attorneys for a court application that was not even granted or started as i did not complete or return any of the documents given to me, there is conflicting information and i have a trail of emails between myself, Margaret and her team leader Heidi who still hasnt responded to my email i sent her yesterday 11-11-2015 and today 12-11-2015.<br> <br> i would like adcap to give me back my money and sort their internal issues out with the attorneys they work with.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;917800;806;21;5;0;1;0;0;5;15/11/13 10:00;1144;NULL;15/11/12 16:39;15/11/12 14:56;Rating service provider;9,01E+12;Sipho Ndlozi;***;The company has provided me with a life insurance that I have been looking for. All my questions were answered to my satisfaction and provided me with all the necessary information regarding the specific life insurance. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;828331;458;28;2;0;1;0;0;2;15/11/17 11:55;1144;NULL;15/11/12 18:44;15/11/12 16:51;Still waiting for study materials;6,41E+12;Complaints department;***;My daughter enrolled for a course in May 2015. We paid upfront for the course. To date she has still not received all of her study materials. After lots of emails to the various departments in Johannesburg and Pinetown she is getting nowhere in obtaining the study aids. If the compaints departments are not responding to complaints, who does one contact?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;918843;768744;9;5;0;1;0;0;5;15/11/23 7:58;1144;NULL;15/11/16 14:47;15/11/16 12:54;CLAIM;***;TSHEPISO;***;called the the Telesure Group Services to log a insurance claim,i spoke to very kind man named Tshepiso and he gave me a very excellent service which i would highly recomend to others.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;443749;55;14;2;0;1;0;0;2;15/11/24 11:08;1144;NULL;15/11/19 18:00;15/11/19 16:04;if you phone me dont hang up before i answer;8,31E+12;;***;Over the passed month or two I have received numerous phone calls from ***, which is a number belonging to Edgars. Each and every time I answer they hang up. When I try calling it back it says the number is unavailable. Please look into this as it is extremely annoying and I have seen many complaints online where other people are experiencing the same thing from the same number. It is very unprofessional and is a negative reflection on Edgars and the competence of the staff they hire.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;913244;691719;13;2;0;1;0;0;2;15/11/26 8:17;1144;NULL;15/11/25 15:06;15/11/25 13:13;6MONTHS AND STILL NO SPARE KEY!!!;8,90E+12;;***;This is my second complaint about Imperial select Tygervalley<br> <br> I bought my car 6 months ago......<br> <br> First I waited 1 month for my number plates.<br> <br> I am STILL waiting for my spare key after numerous complaints and them coming back to me saying they will sort it out!!<br> THIS IS NOW TOTALLY UNEXCEPTABLE.<br> I will NEVER buy a car there again.<br> <br> They are very quick to take your money but now here I sit with no spare key and just a bunch of empty promises.<br> <br> The service is DISGUSTING!!!<br> I don't know how or when I am going to get my spare key.....probably in a few years when I sell my car which will NOT be to IMPERIAL SELECT TYGERVALLEY!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;924270;810091;13;5;0;1;0;0;5;15/12/10 9:30;1144;NULL;15/11/30 16:24;15/11/30 14:26;the welcoming was warm;011-003;Lana Adams;***;great excellent service recieved ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;924271;786077;9;2;0;0;0;0;2;15/12/01 10:32;1144;NULL;15/11/30 17:17;15/11/30 15:28;I have been charged 3 times ;cell phone insurance;;;I was charged 3 times on my monthly debit order. I went to my bank and requested them to reverse the other instalments. However Finrite Insurance Administrators refunded me back again for the instalments so I deposited it back and e-mailed the proof of payment. But the following month same thing happened and when I call I was going to be refunded back after the approval from finance. Its been 2 full weeks now and I have calling and they keep telling me the supervisor is too busy to authorise my refund. I don't want to go and do the reversal again as it was advised by one of the call centre administrators not to do it as it may cause my insurance to lapse or problems when I have to claim. I asked them to do it but still the supervisor is busy. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;847205;893260;16;2;0;1;0;0;2;15/12/03 8:47;1144;NULL;15/12/02 15:32;15/12/02 13:43;Bad Service for MTN Handset Insurance;8,81E+12;;***;I took out an MTN Contract for my fiance on 26 October 2015 and got MTN Handset Insurance same day (all this at MTN Pavilion Mall - Westville). On 21 November 2015, the handheld was ****** from my fiance and on the same day we (my fiance and I) decided to follow the protocols of a ****** phone (once we ascertained that none of his friends had it in their possession). We went to the nearest MTN and Blacklisted the phone. It was then that we found out that our Insurance forms (completed 26 October 2015) had not been processed. WE continued to Blacklist the phone and we then reported the phone ****** at the police station nearest to the scene of the incident. We then had to go MTN - Pavilion Mall to sort out our insurance and we were assured that my forms would be processed, including the new Claim that we decided to submit at the same MTN. It is now 2 December 2015 and I have not heard a word back about my claim or insurance. When I call 808 on my phone it says that no cliam forms have been received for the cellphone number claimed for. This is outrageous surely! Plus, I have been on hold with MTN Insurance for 45 minutes! I'm very disappointed.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;912683;748718;4;2;0;1;0;0;2;15/12/17 14:20;1144;NULL;15/12/16 20:57;15/12/16 19:16;phone breaks more times then having it;;;;Good Day All<br> <br> I got myself a Hisense Phone in April 2015 and have it break twice in within the six months of having it.Last week the 4th of December I had the phone break for the third time,I contacted the customer service who spoke to me on the last occasion and informed him of wat had happen,He said he will escalate the matter an give me feed back soon,till now I have not been told about a progress.Not only does Hisense sells products that don't deliver there focus is not on building good customer relations.There service is appalling and my suggestion to anyone thinking of choosing their brand to strongly reconsider.The pricing mite be attractive however the products can be used as paper weights. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;642132;957;6;2;0;1;0;0;2;15/12/18 8:39;1144;NULL;15/12/17 15:26;15/12/17 13:35;NO RESPONSE AFTER 3 EMAILS;***;Refilwe Semano And Customer Care;***;I have sent an e-mail to MFC Customer Care and to Refilwe Semono, my account representative.<br> <br> I have sent 3 e-mails since Monday as I would like to arrange for my January installment to be deducted in December.<br> <br> In all three of my e-mails, I have requested initial correspondence to be via e-mail as my cell phone is currently in for repairs and I do not have an alternative number.<br> <br> Still, I have received NO response whatsoever from Customer Care or my account representative, Refilwe.<br> <br> Will someone please assist me URGENTLY?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;391139;33;1;2;0;1;0;0;2;15/12/18 9:25;1144;NULL;15/12/17 16:19;15/12/17 14:21; #Pmt Honfee;8,81E+12;;***;Hi. I've been seeing quite a number of HelloPeter posts regarding these #Pmt Honfee deductions. This too has happened to me (numerous debits for R100 and R200 each). I tried contacting my team of \premier bankers\"" but they have neglected to get back to me. <br> <br> Please mail/give me a call to explain what #Pmt Honfee is and what our way forward is. <br> <br> """