zN
zamanyuswa N
1 reviews | Active since Oct 2014
03 Mar 2026, 16:43
No data connection but account paid up to date. Ppor customer service
I do not know if i am the only one who has experienced poor customer service. Like they put me throught to an agent and i wait the whole day, then after a while it says the chat will be closed due to inactivity…. I mean yeah on ur side COZ IM STILL WAITING TO SPEAK TO AN AGENT. SO i paid on the 27 th as per out agreement but still no data connection. Its really a pity because the network connection is the best when working. Im disappointed.
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Mweb's replyOfficial
03 Mar 2026, 16:52Hi zamanyuswa, we understand how frustrating it is to be without a connection, especially when you rely on it for daily use. Please be assured that once the debit order is cleared, your account will be reconnected and your service restored. If you have any questions or notice any delays, don’t hesitate to reach out so we can assist promptly. We appreciate your patience and are committed to getting you back online as quickly as possible.
Mweb's reply03 Mar 2026, 16:52
Official
Hi zamanyuswa, we understand how frustrating it is to be without a connection, especially when you rely on it for daily use. Please be assured that once the debit order is cleared, your account will be reconnected and your service restored. If you have any questions or notice any delays, don’t hesitate to reach out so we can assist promptly. We appreciate your patience and are committed to getting you back online as quickly as possible.