NO CUSTOMER SUPPORT WORTH MENTIONING.

Mweb is great as long as you do not have a problem. They seem to have been able created an environment that has absolutely no focus on customer service or loyalty and yet stay in business. In fact I wonder if this is not part of there business model. By ensuring that the only method of contacting them for support is by phoning them, and then ensuring that you have to spend hours on the phone, be transferred backwards and forwards between departments, each time going back into the queue I might mention, to try and resolve a problem must generate a sizable income. A case in point I recently took out a VOIP package which has a 100 free minutes. Then in one call when I tried to resolve a simple incorrect email address issue, I watched my 100 free minutes disappear via three emails I received from their system whilst I was on the phone to their help desk. This in spite of the fact that I was reassured that the number I had called was free as per part of my package. Of course I cannot now resolve the issue without spending more of my money. So instead I will wait for them to port my number and then just move my whole account to another ISP.