NM
Nathi M
1 reviews | Active since Jun 2026
08 Jun 2026, 16:50
No customer support whatsoever!
I've been tryin to make a payment on my account the whole day and the link sent fails. Now when you chat I try and chat to an advisor on the app, I wait for more than 1 hour 30 minutes (still waiting). On the billing phone number, I've been caller number 2 on the line for more than 30 minutes. It's amazing how I was able to reach an agent within 30 seconds on the chat when I selected "Sales". An agent by the name of Thandiswa responded to my chat and as soon as I mentioned I need help with billing, she didn't respond again. There is currently no way for me to get assistance from MWeb which is so frustrating.
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Replies (2)
Mweb's replyOfficial
08 Jun 2026, 16:57Hi Nathi,
We understand how frustrating this experience has been, especially when you're trying to make a payment and are unable to get through to billing support despite multiple attempts across different channels.To assist you further and resolve this as quickly as possible, please send us a private message with your Mweb account details and any error messages or payment link screenshots so we can investigate the payment issue and escalate it to the correct team.Once we have your details, we’ll be able to take this forward and help get your account payment processed successfully.Kind regards,
The Mweb Team.
We understand how frustrating this experience has been, especially when you're trying to make a payment and are unable to get through to billing support despite multiple attempts across different channels.To assist you further and resolve this as quickly as possible, please send us a private message with your Mweb account details and any error messages or payment link screenshots so we can investigate the payment issue and escalate it to the correct team.Once we have your details, we’ll be able to take this forward and help get your account payment processed successfully.Kind regards,
The Mweb Team.
Mweb's reply08 Jun 2026, 16:57
Official
Hi Nathi,
We understand how frustrating this experience has been, especially when you're trying to make a payment and are unable to get through to billing support despite multiple attempts across different channels.To assist you further and resolve this as quickly as possible, please send us a private message with your Mweb account details and any error messages or payment link screenshots so we can investigate the payment issue and escalate it to the correct team.Once we have your details, we’ll be able to take this forward and help get your account payment processed successfully.Kind regards,
The Mweb Team.
We understand how frustrating this experience has been, especially when you're trying to make a payment and are unable to get through to billing support despite multiple attempts across different channels.To assist you further and resolve this as quickly as possible, please send us a private message with your Mweb account details and any error messages or payment link screenshots so we can investigate the payment issue and escalate it to the correct team.Once we have your details, we’ll be able to take this forward and help get your account payment processed successfully.Kind regards,
The Mweb Team.
Mweb's replyOfficial
08 Jun 2026, 17:05Hi Nathi,
We understand how frustrating it is when you simply need a working payment link and are unable to complete your payment.We are looking into this for you and will be in touch as soon as possible with a resolution so you can complete your payment without further delay.Kind regards,
The Mweb Team.
We understand how frustrating it is when you simply need a working payment link and are unable to complete your payment.We are looking into this for you and will be in touch as soon as possible with a resolution so you can complete your payment without further delay.Kind regards,
The Mweb Team.
Mweb's reply08 Jun 2026, 17:05
Official
Hi Nathi,
We understand how frustrating it is when you simply need a working payment link and are unable to complete your payment.We are looking into this for you and will be in touch as soon as possible with a resolution so you can complete your payment without further delay.Kind regards,
The Mweb Team.
We understand how frustrating it is when you simply need a working payment link and are unable to complete your payment.We are looking into this for you and will be in touch as soon as possible with a resolution so you can complete your payment without further delay.Kind regards,
The Mweb Team.