No customer support in place

Failed to load a debit order on sunday claiming no funds where available but sufficient money was available for the debit order. Spent yesterday close to an hour and a half with consultants not properly equipped to assist me. I made a direct deposit into your account still no internet. X2 days of work l am missing now as a result. Still no internet service. MWEB doesnt have any system in place to assist with client queries and staff are not fully trained. Also the recording system you have is really bad. I'm going to try again to call you today. I hope you know how much a call cast from your cell during peak times and hold for 20mins atleast while waiting for a consultant only to put you back into the que. I missed a call from you yesterday but l couldn't even return the call because of your recording that would not let me through to speak to a consultant. I submitted an online query to ask assistants but nothing has come from it.