SM
Susan M
1 reviews | Active since Feb 2023
23 Mar 2026, 10:45
No customer support
There is zero customer support. I was on hold for 1h40mins with support and no one answered. I tried their sales team and they answered in seconds. When I was upset the sales member put me on hold. No apology for their bad service. Funny how they will sell you something but when you need help it non existent.
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Mweb's replyOfficial
23 Mar 2026, 12:05Hi Susan, we completely understand your frustration, especially after waiting for such a long time without receiving support. Your experience highlights the challenges you faced when trying to get assistance, and we recognise how disappointing it can be to feel supported in sales but not in service. We have noted your concerns and want to assure you that your feedback is taken seriously. If you’re still experiencing issues, please provide the details here, and our team will review your case to ensure you receive guidance on the next steps. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply23 Mar 2026, 12:05
Official
Hi Susan, we completely understand your frustration, especially after waiting for such a long time without receiving support. Your experience highlights the challenges you faced when trying to get assistance, and we recognise how disappointing it can be to feel supported in sales but not in service. We have noted your concerns and want to assure you that your feedback is taken seriously. If you’re still experiencing issues, please provide the details here, and our team will review your case to ensure you receive guidance on the next steps. Kind regards,
The Mweb Team
The Mweb Team