No customer support after money is taken!

My experience with MWEB (Vumatel) has been a nightmare. They came to install a secondary line on my property and damaged their own primary line. Numerous calls emails but it's been 4 days and there is no fibre on their first line. They are absolutely *********** and feed u a whole lot of lies. My reference number is MWB***3. I want both the primary and secondary connection to both be functioning as my tenant and I are paying separate subscriptions with MWEB. This has caused our cordial relationship to now be strained. I expect to hear a response from MWEB ASAP!!! My name is Jeveshnie Chetty