No Customer Support

Hi Ettiene, we understand your frustration, especially after several days without service and multiple attempts to reach support across phone and the app without success. Being stuck in long queues while the issue remains unresolved is understandably very disappointing.We can see you’ve already done some important checks, including testing with a different router and confirming that all Frogfoot ONT lights are green, which helps narrow things down.To assist you properly and get this investigated further with the relevant fibre provider, please send us your Mweb account details (account number or username) so we can review the service and log the matter correctly for technical investigation.Once received, we’ll be able to take the next steps and ensure this is directed to the right support team.Kind regards,
The Mweb Team

Hi Ettiene, We understand you’re checking on the status of your service.The order is currently still in progress and has not yet been activated. Once the service has been fully processed and is ready for activation, you will receive a confirmation SMS with the next steps.We appreciate your patience while this is being completed and will ensure you’re notified as soon as activation is ready.Kind regards,
 The Mweb Team

Hi Ettiene,We understand your urgency and why you’d like this prioritised.At this stage, your order is still within the standard turnaround time and remains in progress. The team is actively processing it, and once everything has been completed and the service is ready for activation, you will receive a confirmation SMS with the next steps.We appreciate your patience while this is being finalised and will continue to monitor the progress to ensure it moves through as quickly as possible within the required process.Kind regards,
 The Mweb Team

Hi Ettiene,We understand your concern on behalf of your client, especially given their long-standing relationship with Mweb. Customers who have been with us for many years understandably expect a seamless experience, and we recognise the importance of delivering on that expectation.At this stage, the order remains within the standard turnaround time and is still being processed. While we appreciate the urgency, there is currently no indication that the activation has fallen outside the normal provisioning process.We understand that your client is eager to have the service activated and that delays can influence future decisions. The team is actively working through the order, and as soon as the service is ready for activation, a confirmation SMS will be sent.Kind regards,
The Mweb Team