BS
Bianca S
1 reviews | Active since Feb 2011
18 Mar 2026, 09:00
No Customer Service whatsoever
If it was possible to give minus stars I would!!!!! My fibre line has been down since the 12th of March. Absolutely NO communication has been sent from Mweb explaining why. To date we have contacted Mweb 5 times to be told they will provide us with feedback and NOTHING. I am so angry and frustrated with both Mweb and vuma that I am now ready to change service providers as this is disgusting!!!! I will be posting on all forums in my community personal and work capacity to tell everyone possible not to use either of these service providers and if they do to change to another as soon as possible.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
18 Mar 2026, 09:06 Hello Bianca.
We understand how frustrating and upsetting it can be to have your fibre line down since the 12th of March and not receive any updates, especially after multiple attempts to get feedback. We recognise the impact this has had on your daily activities, and we appreciate you taking the time to share your experience with us.
To help us investigate, please send us a direct message on Hello Peter with the email address and cellphone number linked to your Mweb account. Alternatively, you can provide your Mweb account number. This will allow our team to locate your account and provide the necessary support.
Kind regards,
Mweb Team
We understand how frustrating and upsetting it can be to have your fibre line down since the 12th of March and not receive any updates, especially after multiple attempts to get feedback. We recognise the impact this has had on your daily activities, and we appreciate you taking the time to share your experience with us.
To help us investigate, please send us a direct message on Hello Peter with the email address and cellphone number linked to your Mweb account. Alternatively, you can provide your Mweb account number. This will allow our team to locate your account and provide the necessary support.
Kind regards,
Mweb Team
Mweb's reply18 Mar 2026, 09:06
Official
Hello Bianca.
We understand how frustrating and upsetting it can be to have your fibre line down since the 12th of March and not receive any updates, especially after multiple attempts to get feedback. We recognise the impact this has had on your daily activities, and we appreciate you taking the time to share your experience with us.
To help us investigate, please send us a direct message on Hello Peter with the email address and cellphone number linked to your Mweb account. Alternatively, you can provide your Mweb account number. This will allow our team to locate your account and provide the necessary support.
Kind regards,
Mweb Team
We understand how frustrating and upsetting it can be to have your fibre line down since the 12th of March and not receive any updates, especially after multiple attempts to get feedback. We recognise the impact this has had on your daily activities, and we appreciate you taking the time to share your experience with us.
To help us investigate, please send us a direct message on Hello Peter with the email address and cellphone number linked to your Mweb account. Alternatively, you can provide your Mweb account number. This will allow our team to locate your account and provide the necessary support.
Kind regards,
Mweb Team
Mweb's replyOfficial
18 Mar 2026, 15:29Hello Bianca. Thank you for sharing your experience. We completely understand how disruptive this has been and how frustrating it is to spend extra time and money trying to stay connected. Your feedback is important, and we want to assure you that we are taking it seriously.
According to the latest Vumatel outage update, there is an ongoing disruption affecting your area, specifically the Boskruin region. Our Vumatel partners are actively working to restore all affected connections as quickly as possible. We understand that advance communication could have helped you prepare, and we’ve shared your feedback internally to improve notifications and prevent situations like this in the future.
To help you stay informed about any future outages, you can activate direct outage notifications for your address by following this guide: How to get notified about network outages. We appreciate your patience while this is being resolved, and we’ll continue to monitor the situation closely. For any updates, you can also reach out to us via private message, and we’ll ensure you receive timely information regarding the restoration of your connection.
Kind regards,
The Mweb Team
According to the latest Vumatel outage update, there is an ongoing disruption affecting your area, specifically the Boskruin region. Our Vumatel partners are actively working to restore all affected connections as quickly as possible. We understand that advance communication could have helped you prepare, and we’ve shared your feedback internally to improve notifications and prevent situations like this in the future.
To help you stay informed about any future outages, you can activate direct outage notifications for your address by following this guide: How to get notified about network outages. We appreciate your patience while this is being resolved, and we’ll continue to monitor the situation closely. For any updates, you can also reach out to us via private message, and we’ll ensure you receive timely information regarding the restoration of your connection.
Kind regards,
The Mweb Team
Mweb's reply18 Mar 2026, 15:29
Official
Hello Bianca. Thank you for sharing your experience. We completely understand how disruptive this has been and how frustrating it is to spend extra time and money trying to stay connected. Your feedback is important, and we want to assure you that we are taking it seriously.
According to the latest Vumatel outage update, there is an ongoing disruption affecting your area, specifically the Boskruin region. Our Vumatel partners are actively working to restore all affected connections as quickly as possible. We understand that advance communication could have helped you prepare, and we’ve shared your feedback internally to improve notifications and prevent situations like this in the future.
To help you stay informed about any future outages, you can activate direct outage notifications for your address by following this guide: How to get notified about network outages. We appreciate your patience while this is being resolved, and we’ll continue to monitor the situation closely. For any updates, you can also reach out to us via private message, and we’ll ensure you receive timely information regarding the restoration of your connection.
Kind regards,
The Mweb Team
According to the latest Vumatel outage update, there is an ongoing disruption affecting your area, specifically the Boskruin region. Our Vumatel partners are actively working to restore all affected connections as quickly as possible. We understand that advance communication could have helped you prepare, and we’ve shared your feedback internally to improve notifications and prevent situations like this in the future.
To help you stay informed about any future outages, you can activate direct outage notifications for your address by following this guide: How to get notified about network outages. We appreciate your patience while this is being resolved, and we’ll continue to monitor the situation closely. For any updates, you can also reach out to us via private message, and we’ll ensure you receive timely information regarding the restoration of your connection.
Kind regards,
The Mweb Team
Mweb's replyOfficial
19 Mar 2026, 10:21Hi Bianca, thank you for your message. We understand the significant disruption this situation has caused to your work and the additional costs you have incurred to stay connected. Your frustration is completely understandable.We recognise that the lack of service and communication has had a real impact, and we appreciate your patience as Vumatel continues to work on restoring connectivity in your area. While the outage is beyond our direct control, we remain available to assist with any questions or concerns you may have in the meantime.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply19 Mar 2026, 10:21
Official
Hi Bianca, thank you for your message. We understand the significant disruption this situation has caused to your work and the additional costs you have incurred to stay connected. Your frustration is completely understandable.We recognise that the lack of service and communication has had a real impact, and we appreciate your patience as Vumatel continues to work on restoring connectivity in your area. While the outage is beyond our direct control, we remain available to assist with any questions or concerns you may have in the meantime.Kind regards,
The Mweb Team
The Mweb Team