No customer service. Unable to cancel a pre-order.

It is a concern to me that I am unable to speak to someone when I want to cancel a pre-order. The voice prompts sends you in circles and when you speak to sales, they transfer you and you hold on for 12 minutes with no joy. Mweb, I would like to cancel the fiber pre-order X***. The pre order was place in July of 2020 and nothing has happened since. Nothing was delivered to me and the updates you send me does not include any valuable information. I have decided to go with another service provider and do not wish to make use of your services. Feel free to mail me with any questions.