DR
Dhiraj R
1 reviews | Active since Jul 2023
01 Apr 2026, 13:22
No customer service representatives at MWEB/Poor client experience
I logged a request on 10 March 2026 to cancel my subscription. I recieved a response that they had received my request and that a MWEB representative would contact me. To date I have not heard back from MWEB. The Webchat and Whatsapp chat are basically useless because I had to wait for 2 hours yesterday before someone responded then transferred me to someone else. I called the sharecall number and > 30 minutes someone answered and then i was transferred to accounts where again I had to wait for more than 20 minutes before I dropped the call. Today I attempted the webchat at 12h28 and as I write this review now (13h18) none of the agents have picked up my query.
Interaction and access to MWEB representatives is essentially non existant. All I want to know from MWEB is if my subscription will be cancelled as per my request.
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
01 Apr 2026, 13:42Hello Dhiraj,
Trying multiple channels over several days, waiting extensively on chat and calls, and still not getting confirmation on something as important as a cancellation is extremely frustrating. We recognise the time and effort you’ve had to put in just to get a clear answer, and the lack of feedback only adds to that experience.
Your feedback will be shared with our service quality team so they can review the delays and accessibility issues across our support channels.
We have escalated your request to our Cancellations Team as a priority. They will review your cancellation request from 10 March and be in touch with you directly to confirm the status and ensure the process is completed correctly.
We appreciate your patience while this is being addressed and are committed to ensuring you receive clear confirmation and resolution. If you need any further assistance in the meantime, you’re welcome to reach out via a direct message on Hello Peter and we’ll take it from there.
Kind regards,
The Mweb Team
Trying multiple channels over several days, waiting extensively on chat and calls, and still not getting confirmation on something as important as a cancellation is extremely frustrating. We recognise the time and effort you’ve had to put in just to get a clear answer, and the lack of feedback only adds to that experience.
Your feedback will be shared with our service quality team so they can review the delays and accessibility issues across our support channels.
We have escalated your request to our Cancellations Team as a priority. They will review your cancellation request from 10 March and be in touch with you directly to confirm the status and ensure the process is completed correctly.
We appreciate your patience while this is being addressed and are committed to ensuring you receive clear confirmation and resolution. If you need any further assistance in the meantime, you’re welcome to reach out via a direct message on Hello Peter and we’ll take it from there.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply01 Apr 2026, 13:42
Official
Hello Dhiraj,
Trying multiple channels over several days, waiting extensively on chat and calls, and still not getting confirmation on something as important as a cancellation is extremely frustrating. We recognise the time and effort you’ve had to put in just to get a clear answer, and the lack of feedback only adds to that experience.
Your feedback will be shared with our service quality team so they can review the delays and accessibility issues across our support channels.
We have escalated your request to our Cancellations Team as a priority. They will review your cancellation request from 10 March and be in touch with you directly to confirm the status and ensure the process is completed correctly.
We appreciate your patience while this is being addressed and are committed to ensuring you receive clear confirmation and resolution. If you need any further assistance in the meantime, you’re welcome to reach out via a direct message on Hello Peter and we’ll take it from there.
Kind regards,
The Mweb Team
Trying multiple channels over several days, waiting extensively on chat and calls, and still not getting confirmation on something as important as a cancellation is extremely frustrating. We recognise the time and effort you’ve had to put in just to get a clear answer, and the lack of feedback only adds to that experience.
Your feedback will be shared with our service quality team so they can review the delays and accessibility issues across our support channels.
We have escalated your request to our Cancellations Team as a priority. They will review your cancellation request from 10 March and be in touch with you directly to confirm the status and ensure the process is completed correctly.
We appreciate your patience while this is being addressed and are committed to ensuring you receive clear confirmation and resolution. If you need any further assistance in the meantime, you’re welcome to reach out via a direct message on Hello Peter and we’ll take it from there.
Kind regards,
The Mweb Team
Best regards,
Mweb's replyOfficial
01 Apr 2026, 13:42 Hello Dhiraj,
Trying multiple channels over several days, waiting extensively on chat and calls, and still not getting confirmation on something as important as a cancellation is extremely frustrating. We recognise the time and effort you’ve had to put in just to get a clear answer, and the lack of feedback only adds to that experience.
Your feedback will be shared with our service quality team so they can review the delays and accessibility issues across our support channels.
We have escalated your request to our Cancellations Team as a priority. They will review your cancellation request from 10 March and be in touch with you directly to confirm the status and ensure the process is completed correctly.
We appreciate your patience while this is being addressed and are committed to ensuring you receive clear confirmation and resolution. If you need any further assistance in the meantime, you’re welcome to reach out via a direct message on Hello Peter and we’ll take it from there.
Kind regards,
The Mweb Team
Trying multiple channels over several days, waiting extensively on chat and calls, and still not getting confirmation on something as important as a cancellation is extremely frustrating. We recognise the time and effort you’ve had to put in just to get a clear answer, and the lack of feedback only adds to that experience.
Your feedback will be shared with our service quality team so they can review the delays and accessibility issues across our support channels.
We have escalated your request to our Cancellations Team as a priority. They will review your cancellation request from 10 March and be in touch with you directly to confirm the status and ensure the process is completed correctly.
We appreciate your patience while this is being addressed and are committed to ensuring you receive clear confirmation and resolution. If you need any further assistance in the meantime, you’re welcome to reach out via a direct message on Hello Peter and we’ll take it from there.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply01 Apr 2026, 13:42
Official
Hello Dhiraj,
Trying multiple channels over several days, waiting extensively on chat and calls, and still not getting confirmation on something as important as a cancellation is extremely frustrating. We recognise the time and effort you’ve had to put in just to get a clear answer, and the lack of feedback only adds to that experience.
Your feedback will be shared with our service quality team so they can review the delays and accessibility issues across our support channels.
We have escalated your request to our Cancellations Team as a priority. They will review your cancellation request from 10 March and be in touch with you directly to confirm the status and ensure the process is completed correctly.
We appreciate your patience while this is being addressed and are committed to ensuring you receive clear confirmation and resolution. If you need any further assistance in the meantime, you’re welcome to reach out via a direct message on Hello Peter and we’ll take it from there.
Kind regards,
The Mweb Team
Trying multiple channels over several days, waiting extensively on chat and calls, and still not getting confirmation on something as important as a cancellation is extremely frustrating. We recognise the time and effort you’ve had to put in just to get a clear answer, and the lack of feedback only adds to that experience.
Your feedback will be shared with our service quality team so they can review the delays and accessibility issues across our support channels.
We have escalated your request to our Cancellations Team as a priority. They will review your cancellation request from 10 March and be in touch with you directly to confirm the status and ensure the process is completed correctly.
We appreciate your patience while this is being addressed and are committed to ensuring you receive clear confirmation and resolution. If you need any further assistance in the meantime, you’re welcome to reach out via a direct message on Hello Peter and we’ll take it from there.
Kind regards,
The Mweb Team
Best regards,
DR
Dhiraj R's updateReviewer Update
02 Apr 2026, 10:48Hello MWWB team. Thank you for your response.
I received a single call at 14h08 yesterday which I could not take because I was in the Men's room :-) and then an SMS to contact ***. Note that it was just a single call and they did not try again.
I called the number and after waiting for 1hr 55min 59 min and moving from # 21 to # 4 in line I was cut off. I am not prepared to call again for the 3rd or 4th time in the space of 7 days and spending my airtime on calls that are not being answered.
What happens now?
I received a single call at 14h08 yesterday which I could not take because I was in the Men's room :-) and then an SMS to contact ***. Note that it was just a single call and they did not try again.
I called the number and after waiting for 1hr 55min 59 min and moving from # 21 to # 4 in line I was cut off. I am not prepared to call again for the 3rd or 4th time in the space of 7 days and spending my airtime on calls that are not being answered.
What happens now?
DR
Dhiraj R's update02 Apr 2026, 10:48
Reviewer Update
Hello MWWB team. Thank you for your response.
I received a single call at 14h08 yesterday which I could not take because I was in the Men's room :-) and then an SMS to contact ***. Note that it was just a single call and they did not try again.
I called the number and after waiting for 1hr 55min 59 min and moving from # 21 to # 4 in line I was cut off. I am not prepared to call again for the 3rd or 4th time in the space of 7 days and spending my airtime on calls that are not being answered.
What happens now?
I received a single call at 14h08 yesterday which I could not take because I was in the Men's room :-) and then an SMS to contact ***. Note that it was just a single call and they did not try again.
I called the number and after waiting for 1hr 55min 59 min and moving from # 21 to # 4 in line I was cut off. I am not prepared to call again for the 3rd or 4th time in the space of 7 days and spending my airtime on calls that are not being answered.
What happens now?
Mweb's replyOfficial
02 Apr 2026, 10:54Hi Dhiraj, we completely understand how frustrating it is to wait for hours on the line and still be cut off, especially after already missing a call. Please be assured that our team will attempt to reach out to you again to resolve your issue without requiring you to spend additional time or airtime on repeated calls. They will ensure your case is addressed as efficiently as possible. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply02 Apr 2026, 10:54
Official
Hi Dhiraj, we completely understand how frustrating it is to wait for hours on the line and still be cut off, especially after already missing a call. Please be assured that our team will attempt to reach out to you again to resolve your issue without requiring you to spend additional time or airtime on repeated calls. They will ensure your case is addressed as efficiently as possible. Kind regards,
The Mweb Team
The Mweb Team
Best regards,