No customer service!!!

I am extremely frustrated with the ongoing poor fibre service I have been receiving from MWEB.

I have been reporting issues with my fibre connection for months, yet nothing has improved. Today the connection is so bad that I cannot even load basic apps such as Facebook, despite paying approximately R1000 per month for this service.

This level of service is completely unacceptable. The lack of effective customer support is making the situation worse, as it is nearly impossible to reach a consultant without waiting for hours. Being forced to deal only with automated systems and AI instead of speaking to a person is not resolving the issue.

Replacing proper customer service with AI is damaging businesses and customer relationships because customers need to be heard and assisted by real people, especially when ongoing technical issues remain unresolved for months.

Please treat this as a formal complaint and urgent request for escalation. I need this matter resolved immediately, failing which I will have no option but to consider cancelling my service and moving to another provider.