NO CUSTOMER SERVICE

We have an account with mweb and have sent change of OTP registration number (as existing is no longer in use) and change of details forms to them numerous times. We received an email (a no-reply email) to say the changes have been made, but they have not been done. We have tried calling mweb but you cannot even get through to speak to anyone without your OTP. In the meantime we have been sitting without connectivity for 2 months. Very frustrating that you cannot even speak to a person to solve the problem.