No Customer Service

Does this make sense to you? I have been a client of MWeb since dial up days. My fibre connection is driving me up the wall. The MWeb solution is that I must plug in my laptop into the fibre for them to see if it works. I do not have a laptop with a LAN connects ( very few these days do). Therefor the call centre's reply is as follows, they can log a call to and charge me up to R1750 to come and try and find the fault. All tests on the router seems that it is working and all the lights are on on the fibre so there must be another problem. Now if I have to pay them R1750 the cheaper option for me it to cancel the service and get another supplier to come and install a new service for me and the call centre agrees that MWeb can help me in any other way. Thanks MWeb for treating a loag standing client like *******