EC
Edward C
1 reviews | Active since Dec 2020
10 Mar 2026, 10:56
No customer service at all
No customer service, support, "live chat" or any way to contact this company for assistance.
Come on Mweb - I have been a customer for over 20 years. Now it takes me 35minutes on the phone to "progress from 39 to 21 in line waiting for a consultant to speak to.
30 minutes on the "Live" chat and still no response from a consultant.
Pathetic to say the least.
Helpful (0)
Replies (8)0
Replies (8)
Mweb's replyOfficial
10 Mar 2026, 11:35Good day, Edward. We completely understand how frustrating and disappointing it must be to wait so long on both the phone and live chat without receiving any support, especially as a valued customer for over 20 years. Feeling like your concerns aren’t being heard or addressed can be incredibly disheartening.
Please be assured that your feedback has been submitted to our Customer Journey Team. Sharing your experience helps us identify areas for improvement and ensures your concerns are taken seriously as we work to enhance the support experience for all our customers. We truly appreciate you taking the time to bring this to our attention. T^
Please be assured that your feedback has been submitted to our Customer Journey Team. Sharing your experience helps us identify areas for improvement and ensures your concerns are taken seriously as we work to enhance the support experience for all our customers. We truly appreciate you taking the time to bring this to our attention. T^
Mweb's reply10 Mar 2026, 11:35
Official
Good day, Edward. We completely understand how frustrating and disappointing it must be to wait so long on both the phone and live chat without receiving any support, especially as a valued customer for over 20 years. Feeling like your concerns aren’t being heard or addressed can be incredibly disheartening.
Please be assured that your feedback has been submitted to our Customer Journey Team. Sharing your experience helps us identify areas for improvement and ensures your concerns are taken seriously as we work to enhance the support experience for all our customers. We truly appreciate you taking the time to bring this to our attention. T^
Please be assured that your feedback has been submitted to our Customer Journey Team. Sharing your experience helps us identify areas for improvement and ensures your concerns are taken seriously as we work to enhance the support experience for all our customers. We truly appreciate you taking the time to bring this to our attention. T^
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Edward C's updateReviewer Update
10 Mar 2026, 11:51Thank you for the excellently worded reply. How will this help resolve my issue?
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Edward C's update10 Mar 2026, 11:51
Reviewer Update
Thank you for the excellently worded reply. How will this help resolve my issue?
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Edward C's updateReviewer Update
10 Mar 2026, 11:54I am still waiting for the Live chat to become alive - 1 hr and 30 mins later
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Edward C's update10 Mar 2026, 11:54
Reviewer Update
I am still waiting for the Live chat to become alive - 1 hr and 30 mins later
Mweb's replyOfficial
10 Mar 2026, 12:04Good day, Edward. We completely understand how frustrating and disappointing it must be to wait so long on both the phone and live chat without receiving any support, especially as a valued customer for over 20 years. Feeling like your concerns aren’t being heard or addressed can be incredibly disheartening.
Please be assured that your feedback has been submitted to our Customer Journey Team. Sharing your experience helps us identify areas for improvement and ensures your concerns are taken seriously as we work to enhance the support experience for all our customers. We truly appreciate you taking the time to bring this to our attention. T^
Please be assured that your feedback has been submitted to our Customer Journey Team. Sharing your experience helps us identify areas for improvement and ensures your concerns are taken seriously as we work to enhance the support experience for all our customers. We truly appreciate you taking the time to bring this to our attention. T^
Mweb's reply10 Mar 2026, 12:04
Official
Good day, Edward. We completely understand how frustrating and disappointing it must be to wait so long on both the phone and live chat without receiving any support, especially as a valued customer for over 20 years. Feeling like your concerns aren’t being heard or addressed can be incredibly disheartening.
Please be assured that your feedback has been submitted to our Customer Journey Team. Sharing your experience helps us identify areas for improvement and ensures your concerns are taken seriously as we work to enhance the support experience for all our customers. We truly appreciate you taking the time to bring this to our attention. T^
Please be assured that your feedback has been submitted to our Customer Journey Team. Sharing your experience helps us identify areas for improvement and ensures your concerns are taken seriously as we work to enhance the support experience for all our customers. We truly appreciate you taking the time to bring this to our attention. T^
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Edward C's updateReviewer Update
10 Mar 2026, 12:31.
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Edward C's update10 Mar 2026, 12:31
Reviewer Update
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Mweb's replyOfficial
10 Mar 2026, 12:47Good day, Edward. We completely understand how frustrating and disappointing it must be to wait so long on both the phone and live chat without receiving any support, especially as a valued customer for over 20 years. Feeling like your concerns aren’t being heard or addressed can be incredibly disheartening.
Please be assured that your feedback has been submitted to our Customer Journey Team. Sharing your experience helps us identify areas for improvement and ensures your concerns are taken seriously as we work to enhance the support experience for all our customers. We truly appreciate you taking the time to bring this to our attention. T^
Please be assured that your feedback has been submitted to our Customer Journey Team. Sharing your experience helps us identify areas for improvement and ensures your concerns are taken seriously as we work to enhance the support experience for all our customers. We truly appreciate you taking the time to bring this to our attention. T^
Mweb's reply10 Mar 2026, 12:47
Official
Good day, Edward. We completely understand how frustrating and disappointing it must be to wait so long on both the phone and live chat without receiving any support, especially as a valued customer for over 20 years. Feeling like your concerns aren’t being heard or addressed can be incredibly disheartening.
Please be assured that your feedback has been submitted to our Customer Journey Team. Sharing your experience helps us identify areas for improvement and ensures your concerns are taken seriously as we work to enhance the support experience for all our customers. We truly appreciate you taking the time to bring this to our attention. T^
Please be assured that your feedback has been submitted to our Customer Journey Team. Sharing your experience helps us identify areas for improvement and ensures your concerns are taken seriously as we work to enhance the support experience for all our customers. We truly appreciate you taking the time to bring this to our attention. T^
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Edward C's updateReviewer Update
10 Mar 2026, 12:49Don't you love how corporates cannot even use AI efficiently?
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Edward C's update10 Mar 2026, 12:49
Reviewer Update
Don't you love how corporates cannot even use AI efficiently?
Mweb's replyOfficial
10 Mar 2026, 13:11Pardon the duplicate response above. It appears to have been a platform error, and we have reported this internally so that it can be reviewed.Please know that we are here to help. Your feedback truly matters to us, and it helps us improve the experience not only for you, but for all our customers.
Mweb's reply10 Mar 2026, 13:11
Official
Pardon the duplicate response above. It appears to have been a platform error, and we have reported this internally so that it can be reviewed.Please know that we are here to help. Your feedback truly matters to us, and it helps us improve the experience not only for you, but for all our customers.