No customer service
<p>Seems MWeb really has no concern with customer service.</p> <p>I app**** for Fibre through MWeb on 28Feb and still nothing I have tried to email the consultant I worked with he doesn't bother responding. I've contacted MWeb customer care privately on Facebook and all they do is tell me the problem will get escalate. I'm annoyed at the fact that I have to keep following up with you. This is after you confirmed that it will take about 2 weeks it has now been 3 months. REALLY????? Do you care that little about customer service.</p>
Hi renee-prinsloo
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Hi renee-prinsloo
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
This issue was not addressed all that happened was yet another person phoning me telling me they will escalate. There is still no one that has contacted me to resolve the issue
This issue was not addressed all that happened was yet another person phoning me telling me they will escalate. There is still no one that has contacted me to resolve the issue
Hi renee-prinsloo
Your feedback has been added to the open escalation for the relevant department to look into and assist.
Kind regards
MWEB Client Services
Hi renee-prinsloo
Your feedback has been added to the open escalation for the relevant department to look into and assist.
Kind regards
MWEB Client Services