LS
Lauren S
1 reviews | Active since Sept 2019
01 May 2026, 08:58
No Customer Service
I have just joined Mweb and I am already so dissapointed in the service or lack thereof that I have received so far! First of all I have been already billed & I had not even received my router, secondly, i have waited more than 2 hours whether it be on the live chat or on call for technical assistance. This is absolutely shocking service Mweb, if this is the way you treat a new client, I can't see myself staying with you guys for very long.
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Mweb's replyOfficial
04 May 2026, 09:37Hi Lauren, this is a follow-up to your recent query. We want to ensure you always feel supported and assisted throughout your journey with us. Our Hello Peter availability is Monday to Friday, 08:00–17:00, and we are offline over weekends and public holidays, including National Workers’ Day. You are welcome to send us a private message so we can continue assisting you and work towards resolving your matter as efficiently as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply04 May 2026, 09:37
Official
Hi Lauren, this is a follow-up to your recent query. We want to ensure you always feel supported and assisted throughout your journey with us. Our Hello Peter availability is Monday to Friday, 08:00–17:00, and we are offline over weekends and public holidays, including National Workers’ Day. You are welcome to send us a private message so we can continue assisting you and work towards resolving your matter as efficiently as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team