JR
Johann R
1 reviews | Active since Oct 2015
10 Apr 2026, 12:45
No customer service!
Hallo, I have been a mweb client for many years now but of late the customer service is the worst that I have ever expierienced! I have tried the app on my phone, I have tried the live chat and even left several messages to call me without any responce. So I have tried phoning ........ on 4 or more occations now I have been holding on for from 1 to almost 3 hours! I managed to be number 1 in the que only to be cut off after holding on for almost 3 hours!!! (I have the call logs to prove this) This company is not at all customer focussedand I can not recommend them to anyone, stay away!!!!!!
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Replies (2)0
Replies (2)
Mweb's replyOfficial
10 Apr 2026, 13:25Hello Johann.Thank you for sharing your experience and for your long-standing support over the years. We understand how frustrating it must be to encounter repeated delays, extended hold times, and disconnections when trying to reach assistance. This is not the level of service we aim to deliver, and your feedback is taken seriously.We would like the opportunity to assist you directly and review what has caused these delays across your recent contact attempts. To proceed securely, we will need to continue this conversation via private message. Please confirm your registered email address so we can access your account and support you without further delay.Once we have your details, we will:
- Review your recent call attempts and disconnections
- Investigate the delays experienced across app, chat, and call channels
- Escalate your case to ensure it receives the appropriate priority
- Provide clear feedback and next steps to restore a seamless support experience
Kind regards,
The Mweb Team
Mweb's reply10 Apr 2026, 13:25
Official
Hello Johann.Thank you for sharing your experience and for your long-standing support over the years. We understand how frustrating it must be to encounter repeated delays, extended hold times, and disconnections when trying to reach assistance. This is not the level of service we aim to deliver, and your feedback is taken seriously.We would like the opportunity to assist you directly and review what has caused these delays across your recent contact attempts. To proceed securely, we will need to continue this conversation via private message. Please confirm your registered email address so we can access your account and support you without further delay.Once we have your details, we will:
- Review your recent call attempts and disconnections
- Investigate the delays experienced across app, chat, and call channels
- Escalate your case to ensure it receives the appropriate priority
- Provide clear feedback and next steps to restore a seamless support experience
Kind regards,
The Mweb Team
Mweb's replyOfficial
10 Apr 2026, 15:22Hello Johann
Thank you so much for your details. Please share your query details so we may further investigate and assist with a resolution ASAP.
REF# ***
Kind regards,
The Mweb Team
Thank you so much for your details. Please share your query details so we may further investigate and assist with a resolution ASAP.
REF# ***
Kind regards,
The Mweb Team
Mweb's reply10 Apr 2026, 15:22
Official
Hello Johann
Thank you so much for your details. Please share your query details so we may further investigate and assist with a resolution ASAP.
REF# ***
Kind regards,
The Mweb Team
Thank you so much for your details. Please share your query details so we may further investigate and assist with a resolution ASAP.
REF# ***
Kind regards,
The Mweb Team