No customer satisfaction

We have moved to Marina da gama In December. I have requested that our line be moved. A month later it was still not done. I was then told that I had to reply to an email on my partners email. I explained to them that his email account was problematic and wouldnt allow any emails to be rep**** to. I sent an email from my account on his behalf on the 26 January 2021 which they have accepted. I was told it would take 14 working days. I called again and they said that the 14 days begin on the 29th January 2021. Today is the 17th day I have called again and they told me that the 14 days commences from the 9th. In the interim, I have been paying for a wifi service which I have no access to, my 3 family members at home have also been inconvenienced - we have been purchasing mobile data bundles at high prices and purchasing airtime all the time in order to call mweb! Not great