NS
Nico S
1 reviews | Active since Aug 2026
28 Aug 2026, 09:18
No Contact Possible
Incorrect / Changed Billing: - Tried contacting them via telephone 4 times on different days and different times- held on for an hour each time, nobody answers - Tried their online Chat: again 30min before a human responded, and every response their after took long ....... i requested a call back and they refused
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Replies (1)
Mweb's replyOfficial
28 Aug 2026, 09:32Hello Nico,We understand how frustrating it must be to spend so much time trying to get assistance with a billing concern and not receive the support you need when reaching out. Waiting on hold for extended periods and struggling to obtain assistance is certainly not the experience we aim to provide. We're here to help and would like the opportunity to take a closer look at the billing concerns you've raised. Please send us a direct message via Hello Peter with further details regarding the billing issue, and we'll review the matter in more detail to determine the best way forward.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Mweb's reply28 Aug 2026, 09:32
Official
Hello Nico,We understand how frustrating it must be to spend so much time trying to get assistance with a billing concern and not receive the support you need when reaching out. Waiting on hold for extended periods and struggling to obtain assistance is certainly not the experience we aim to provide. We're here to help and would like the opportunity to take a closer look at the billing concerns you've raised. Please send us a direct message via Hello Peter with further details regarding the billing issue, and we'll review the matter in more detail to determine the best way forward.
Kind regards,
Mweb Team
Kind regards,
Mweb Team