PH
Pierre H

1 reviews | Active since Feb 2011

03 Jan 2018, 12:55

No contact after days of query, disconnect you after 30 minutes of holding the line

I ordered LTE online, ages ago, and have received no feedback, no delivery time, nothing. On trying to contact them I got placed on hold for ages, then disconnected.

3 times... then when I finally got through to someone, they took my ID number, and name, transferred me to another department, at which point I was on hold another 10 minutes, then got an automated "please try again later"...

0
Replies (1)
Mweb
Mweb's reply09 Jan 2018, 13:34
Official

Good Day cshadow,

Thank you for taking the time to raise your concerns.

It sounds as though you've had an infuriating experience.

The query has now been escalated to our sales team, in order for them to make contact with you.

Please bear with us during this time.

Kind regards
MWEB Client services