MC
Mfundo C
1 reviews | Active since Jul 2020
07 May 2026, 08:39
No contact
Please save yourself the headache and choose another provider. I have been on the line for 40 minutes (at that time I'm first in the line) it keeps giving me options of chatting via chat box of which I have been waiting for someone to respond for over 24 hours ago.
Worst decision in my life.
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Replies (1)
Mweb's replyOfficial
07 May 2026, 09:03Hi Mfundo,
We can clearly understand how exhausting and upsetting this experience has been, especially after spending so much time waiting on calls, being told you are first in line, and then receiving no meaningful assistance through chat for over a day. Feeling stuck without support after making repeated attempts to reach someone is incredibly frustrating, and it’s understandable that this has left such a negative impression.
Your experience highlights serious concerns around accessibility, response times, and follow‑through, and this feedback will be shared with our Service Quality Team for review and improvement. Situations like this should never leave customers feeling abandoned or unheard.
If you’re open to it, we’d like to assist further. Please send us a direct message on Hello Peter along with a brief description of what you’re currently experiencing, so the matter can be looked into properly and directed to the right team.
Kind regards,
Mweb Team
We can clearly understand how exhausting and upsetting this experience has been, especially after spending so much time waiting on calls, being told you are first in line, and then receiving no meaningful assistance through chat for over a day. Feeling stuck without support after making repeated attempts to reach someone is incredibly frustrating, and it’s understandable that this has left such a negative impression.
Your experience highlights serious concerns around accessibility, response times, and follow‑through, and this feedback will be shared with our Service Quality Team for review and improvement. Situations like this should never leave customers feeling abandoned or unheard.
If you’re open to it, we’d like to assist further. Please send us a direct message on Hello Peter along with a brief description of what you’re currently experiencing, so the matter can be looked into properly and directed to the right team.
Kind regards,
Mweb Team
Mweb's reply07 May 2026, 09:03
Official
Hi Mfundo,
We can clearly understand how exhausting and upsetting this experience has been, especially after spending so much time waiting on calls, being told you are first in line, and then receiving no meaningful assistance through chat for over a day. Feeling stuck without support after making repeated attempts to reach someone is incredibly frustrating, and it’s understandable that this has left such a negative impression.
Your experience highlights serious concerns around accessibility, response times, and follow‑through, and this feedback will be shared with our Service Quality Team for review and improvement. Situations like this should never leave customers feeling abandoned or unheard.
If you’re open to it, we’d like to assist further. Please send us a direct message on Hello Peter along with a brief description of what you’re currently experiencing, so the matter can be looked into properly and directed to the right team.
Kind regards,
Mweb Team
We can clearly understand how exhausting and upsetting this experience has been, especially after spending so much time waiting on calls, being told you are first in line, and then receiving no meaningful assistance through chat for over a day. Feeling stuck without support after making repeated attempts to reach someone is incredibly frustrating, and it’s understandable that this has left such a negative impression.
Your experience highlights serious concerns around accessibility, response times, and follow‑through, and this feedback will be shared with our Service Quality Team for review and improvement. Situations like this should never leave customers feeling abandoned or unheard.
If you’re open to it, we’d like to assist further. Please send us a direct message on Hello Peter along with a brief description of what you’re currently experiencing, so the matter can be looked into properly and directed to the right team.
Kind regards,
Mweb Team