No connectivity or feedback!!!

I have placed a fibre order with Mweb on the 30/06/22 my fibre line was installed on the 27 July. I have phoned from the 1st of August trying to find out what the problem is. Every time i phone they say sorry and that they are escalating my order and that is that no feedback nothing. Then they started blaming Zoom that there is a fibre problem in my area. This is not true i have phoned the zoom tech and he confirmed that there are no problems on the line. I am not the only one in Saldanha struggling with Mweb. What is strange is that the other internet providers connect they're clients within a day or two. It seems that Mweb is not bothered in helping is.