No Connectivity

I have been without connectivity for four days, during which time I have received no updates regarding the issue or an estimated restoration timeline. Throughout this period, I have called multiple times to inquire about when my connectivity will be restored, but each attempt has resulted in no clear resolution or meaningful information. The lack of communication and prolonged outage have caused significant inconvenience, especially as I rely on this service for daily activities. I am requesting a clear update and a confirmed timeframe for restoring my connectivity as soon as possible

I called in today to be notified that my ticket was only logged yesterday and they're still within SLA time to provide an update. That means that nothing was noted from my initial enagement on Monday. Absolutely insane.

I strongly believe that ISP's should own the infrastructure. Mweb, I signed up with you, not with Vumatel. You should be managing the outcome. DO BETTER!!!!!