NO CONNECTION - VODACOM FTTH - NEW TECHNICAL FAULT QUERY - REF NO: MWB***9

Our fiber line were installed on 11 December 2020, from the 1st day we experienced connectivity problems. Almost every evening it went out from ± 9pm to 8am the next morning. Since the evening of 10 January 2021 it went off and never came back on. After I exhausted all my resources to get us back I did not receive any feedback, not 1 single call back, sms, email to keep me posted. As most of us I'm also depending on this connection as I'm working from home. You receive 2 months free but then you are off line half the time.