No connection, debit order continues.

My internet connection has not worked since middle January. However, Mweb has continued to charge me. I had to cancel the account at the beginning of February, but Mweb is charging me for the whole of March. This even though they have failed to deliver the paid for service since January. How can this be?

I called Mweb when the issue began, they told me it was a Telkom problem. Telkom says they have created a ticket, only to inform me a week later that there is no problem. Phone Mweb again, they say my complaint has been resolved. So I open a ticket again and the process repeats, all while Mweb continues to charge me.