No connection

<p>I received a router-new contract- on 22/07/2016 and was told by Mweb consultant all you do is plug it in and it will work. I called Mweb 'tech support' on 22/07/2016 only to be advised that the ADSL line was not activated, he will log it. A call was logged on 23/07/2016 and I was advised by consultant that the line is still not active. On 25/07/2016 I received a call from 'tech support' advising me that Telkom had closed the fault as problem was resolved yet I still cannot connect. I called on 28/07/2016, response was no progress and was promised a call back I am still waiting for that call. I called on 29/07/2016, my call was dropped while I was speaking to the consultant and I Had To call back. Now I'm told that a fault will be logged with Telkom - what happened to the fault that was supposed to be logged on 25/07 and 28/07/2016, also that should the fault be on my property I'm liable for that...MWEB Get Your Story Straight AND Fix the problem.</p>