No communications platform.

Good day

Your contact Centre services is very poor on all communication channels.

You don't get through on the telephone lines and the Lets chat or whatsapp you just keep on waiting online.

I have internet with you and requested to download to 50/25Mbps for R469pm instead you downgrade me to R 619 a month this is not what i wanted, no one calls you to confirm your order. My husband said i should cancel as there is a lot of place offering better services for lower prices. In stead i decided to downgrade to a lower one.

I also need to speak to the accounts department .... no luck getting through but quick to try and take my debit order more than once which cost me R 150 for every failed transaction :( - which YOUR ARE NOT Paying for.

I need that you escalate my product as to the above requested products or i will cancel my total account with you.

WHAT AM I PAYING FOR AT THE END OF THE DAY JUST A ACCOUNT THAT I MANAGE ONLINE/APP !!!

Please call me regards

L Botes ***4