NO Communication from MWEB . POORLY FACILITATED COMPANY

ZoomFibre has now changed over my provider to Mweb. Unfortunately , I am having such a difficult time with them. 1. I have not received any SMS with my account username and password , I had to click on forgotten password to obtain both 2. I did not receive any communication regarding a price increase for my account. I have been upgraded to a 25Mbps line without my knowledge 3. Last month my bill came to R560 without any knowledge of the price increase from R500 4. This month I get an invoice for R599 again WITHOUT ANY KNOWLEDGE OF THIS INCREASE 5. I tried calling the Account Enquiries line listed on my invoice. The first attempt something about " Due to unforseen circumstances this call cannot go through". The second time , I waited exactly 08 minutes and 40 seconds to still not get through to anyone!!!!!! 6. I have spent almost R15 on AIRTIME trying to get through

Please contact me regarding my account, I am disgusted at such a big company pulling strings like this behind the general public's eye! My account number - ***2