No communication from Mweb fault still present after technician came out

Bad service from Mweb as I logged a fault in December 2017.field agent comes out today the 13th January. Does not have a clue what is going on asked me various questions then leaves Fault is still present. Still unstable and keeps dropping. Call center keeps saying they have escalated the matter but I have no feedback from Mweb on the progress of fault. I now have no faith in the product as I even went to the extent of buying my own lte router to carry on with work as the Mweb ADSL line that I have is not stable and reliable enough to do important work on.after multiple calls I keep getting pushed pillar to post and excuses keep coming from Mwebs side. Seems there is a blame game between telkom and Mweb and the end result is the customer (myself ) is left in the dark. Question is do we keep paying for a product that does not work when needed? How can a technician come out have a look at the fault admit there is a fault then leave without the fault being attended to ? Terrible service on both parties Still no feedback or update from Mweb. Is there no area manager who can resolve this issue?