No Care for the Customer

In December 2014 I logged a call for a faulty router, it was replace 3 weeks later. In the beginning of February 2015 I logged another call due to the fact that I had no connectivity. After spending some time on the phone with the tech, I was told that I had a faulty line. Telkom came out after 2 weeks to inspect the line and it was discovered that the line was fine, just the router had a problem. I logged another call and also send a mail, REF#: *** to both the info desk as well as the technical department, about my disgust in bad service and product as I'm still a fairly new client using an Mweb supp**** router, which was replaced not even a moth prior. I received a couple of mails from Shakerah Brown as well as Victoria Benjamin, stating that a call has been logged and an investigation is underway, but still to date no one has contacted me to resolve this. Now it's been more than a month and still we have no wifi, but I still have to pay each month!! MWEB is *****ing my money as they can not supply me with a service we agreed to in the contract!<br> <br>