TC
Tino C

1 reviews | Active since Oct 2012

29 Jul 2017, 18:09

No Care for ant customer service

<p>I called Mweb on the 19th of July and reported some speed and connection drop issues.they said the only available time they can call me is on the 22nd of july(worst turn around time)so i received no call on that day and every night my line drops and still experiance speed issue.i have been struggleing with what has to be worst customer service than telkom.so why must i continue to pay for a broken service?</p>

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Replies (1)
Mweb
Mweb's reply02 Aug 2017, 13:21
Official

Good day Tino1

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services