No assistance hfrom mweb

I am without internet now for 24hrs and try to phone them is a nightmare because everyyime uou call your are number 28 or 30. It cost me already R100 in waiting for them to assist me and I'm still waiting. It seems to me they have to many complains to beable to assist anyone else HOW LONG MUST YOU HOLD ON BEFORE THEY WILL HELP YOU!!