No assistance from mweb

Hi Malcolm, we can see how frustrating this has been, especially waiting since last Wednesday with no clear feedback and long delays on live chat. That’s not the experience we want you to have. To get this properly tracked and resolved, we’ll need your query details in a private message so we can pick it up directly, review what’s happened on the case, and get it moving without further delay or repetition. Please send us a private message with: 

•  Your registered Mweb email address 
•  A brief description of the issue 
•  Any reference number or screenshots (if available) 

Once received, we’ll take ownership of the case, review the delay in handling, and ensure it’s escalated to the right support team so you’re not left waiting again. We’re here to get this sorted properly for you and stop the back-and-forth you’ve experienced so far. Kind regards,
The Mweb Team