No assistance and sense of urgency from Mweb/Vuma

Good day

I am currently an unhappy customer, I have had internet connection since 6am not sure who to blame Mweb or Cima as they now 1,i called several times already and I was told the matter will be looked into and a complaint would be escalated. It it now 4pm no call, SMS or even email to acknowledge my query or to get any assistance. With such I am thinking of canceling my membership and going to another service provider as I currently feel that Mweb/Cima is not taking me seriously or showing that they care.

May u get urgent assistance or the next call u make will be to cancel with your company.

I have work tomorrow and I work from home so I be be affected due to this.

Regards A very angry client.