No assistance and no connection

Frustrated with MWEB. Fibre installed last month and a pro rata amount paid. month end full months amount debited and we are not connected till to date. we are paying for nothing really. there is an issue with the installation, when calling you hold for an hour and the call dropped. I have been on the online chat for two hours and my online chat is transferred to technical support, no technical support chat till now, chat started at 16:13 and the time is now 18:13 no response. full amount debited for this month and 3 days into the month no access and not receiving any assistance