No assistance after Fault Reported a week ago

<p>Good Day,</p> <p>Please can someone assist me - this issue was logged last week Friday. It is now over a week that I have had no internet and still no response. I received an SMS last night saying that MWeb detected a problem with Telkom ADSL services and then a follow up SMS stating that this was fixed.</p> <p>This issue is *NOT FIXED*. This is affecting a few other units in the complex and we have all been<br />stilling without ADSL for a week now. Ref: mwb ********** / Telkom ***</p> <p>On top of having no feedback - according to the Telkom website - this fault has not been logged. nor could the system find the reference number Mweb gave me. Please escalate this and have this issue resolved as I will not be paying for a service that is not working - either from Telkom nor Mweb!</p>