No assistance

My wifi has said "connected without internet" since 4pm today, it has been 4 hours. I have called several times, to no avail. I have sent countless queries. I have sent Facebook messages. I have tried everything in my power to remedy this.

This is not the first time this has happened either. It has happened at least once a month since I have been with mweb. I am frustrated. They just don't bother assisting their customers.