No appreciation or realistic customer TAT

My connection has been down for over 24hrs and apparently due to line box. I don’t understand how I must wait 48 PAID HOURS for them to fix their errors. I too am an employee, to be inconvenienced to such a magnitude with no assistance is just saddening. The company shows time and time again how they don’t value their customers. I have spent unwarranted data and airtime trying to fix issue only to be told there’s nothing they can do. How? So it’s okay I continuously spend from my pocket when I believed that my monthly instalment would be my one expense