AN
Andre N

1 reviews | Active since May 2011

09 Jan 2018, 14:03

No Answer when calling MWEB

I have tried twice to call MWEB to find out on my fibre installation, but I am not getting an answer at all. Both times I waited 10mins.

Please can MWEB contact me?

0
Replies (3)
AN
Andre N's update11 Jan 2018, 07:01
Reviewer Update
Still no feedback and unable to reach their call center, it just rings. !!! What is happening MWEB !!!
Mweb
Mweb's reply11 Jan 2018, 15:55
Official

Good day AndreNel

Thank you for taking the time to bring this matter to our attention.

We're sorry to read of your experience and will arrange for the relevant persons to call you.

They will be following up on your order and will call you to advise the status of the order and when you can expect activation of the service.

Should you have any further queries, please do not hesitate to contact us.

Kind regard

MWEB Client Services

Best regards,

AN
Andre N's update12 Jan 2018, 12:56
Reviewer Update
I eventually phoned technical department, who answered within 2 mins, and they then transferred me to Sales who answerred almost immediately. Not sure what is wrong with the normal process.