No Answer on Hold for 50min - Ist caller in line

I have been trying to assist my MJ Ferreira with down grading his subscription.

Between his cell number and my cell number we have been trying relentless to get hold for your retentions department for almost two hours.

Calls lasing over 27 mins, I called new sales and the offered to call me back and we have been holding now 51mins that I took photos of. Mweb you can check your own phone logs - I send an email with photos to Mweb Complaints

We took leave to sort out our finances as not one of our work situations allow to make calls to sort out financials.

We need to downgrade this account and after today cancel the service - no on is answering in the retentions department

Someone needs to explain why in this time and day that you must be so inconvenienced to sit with a telephone and cannot get hold of the department that can assist, two hours of wasted time

Thank you to the person that called us back, bit it is over 30 minutes now. I will be reporting on very social media platform and Hello Peter on not been able to get hold of your retention department.

1st in line message for 50 mins!!!!, worst customer service ever. Only sales answering there calls. I can buy a new service but not cancel or downgrade my current service