No answer from Mweb

I have logged a call FIVE DAYS AGO (Received my ref number) NO RESPONSE from Mweb.

My line speed is not even a tenth of what I am paying for. (I have made screen shots to proof this. Yesterday we got 431kb/s download speed. How pathetic is that) I am paying for a 10mb line. Trying to get hold of the CEO to tell him I am willing to pay for 10% of the monthly invoice. Was holding on for 8 min just for somebody to answer the phone so I can get his email adr (*** does not work as posted on the internet) I eventually put the phone down.

Logged another call today,Wonder how long I will wait for this one to be answered?