No answer at an entire call center

IF I COULD GIVE A NEGATIVE RATING I WOULD. WORST CALL CENTER IN HISTORY. IVE HELD FOR OVER AN HOUR THREE TIMES. WHILE HOLDING THEY TELL YOU TO GO AND USE THEIR LIVE CHAT SERVICE BUT NO BODY EVEN ANSWERS THERE. IT LITERALLY SAYS 0 AGENTS AVAILABLE. HOW MUST CUSTOMERS GET THROUGH?? ABSOLUTE ******* PROCESS JUST TO SPEAK TO SOMEONE.