SH
Shazia H
1 reviews | Active since Mar 2015
03 Jun 2026, 23:07
No after sales, avoid like the plague
Contacting Mweb? Youd have better luck getting your ID at Home Affairs. What should have been a quick change over from our current ISP to mweb required the conjuring, a beta blocker and an absolute crash out. I spent 45 minutes on a phone call, reached out on linkedin, instagram and their "live" chat, sent a fire signal and used all 3 wishes to try and simply get the the wifi we were sold setup. In the end, the lack of ability left us wanting and we promptly cancelled the contract. Abysmal.
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Mweb's replyOfficial
04 Jun 2026, 08:59 Hello Shazia We’ve read through your feedback in full, and it’s clear how frustrating and drawn-out this experience has been. Reaching out across multiple channels and still not getting the support needed to complete what should be a straightforward setup is not the level of ease and efficiency we aim to provide. We’d really like the opportunity to step in and take ownership of this for you. Please share your registered email address linked to the order via private message so we can review your case in detail and assist you directly as a priority. From there, we’ll assess what happened across the different touchpoints and provide clear, consolidated assistance to move things forward properly. Your feedback has also been raised internally to improve responsiveness and consistency across our support channels.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply04 Jun 2026, 08:59
Official
Hello Shazia We’ve read through your feedback in full, and it’s clear how frustrating and drawn-out this experience has been. Reaching out across multiple channels and still not getting the support needed to complete what should be a straightforward setup is not the level of ease and efficiency we aim to provide. We’d really like the opportunity to step in and take ownership of this for you. Please share your registered email address linked to the order via private message so we can review your case in detail and assist you directly as a priority. From there, we’ll assess what happened across the different touchpoints and provide clear, consolidated assistance to move things forward properly. Your feedback has also been raised internally to improve responsiveness and consistency across our support channels.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team